Subscription suspended and pending???


Customer Service

Liberty's Edge

My order says that the items are currently pending but when I look at the individual subscriptions each one says suspended. Got lots of money in my account to pay for the order so I don't understand the suspended comment. Can you provide some clarity around my current and future subscription orders?

Lantern Lodge Customer Service Dire Care Bear Manager

I'm looking into it, but unfortunately the person I need to consult with has already left for the evening. I'll look into it first thing tomorrow and give you an update as soon as I can.

Liberty's Edge

Sara Marie wrote:
I'm looking into it, but unfortunately the person I need to consult with has already left for the evening. I'll look into it first thing tomorrow and give you an update as soon as I can.

Just wondering if you heard anything? Thanks

Lantern Lodge Customer Service Dire Care Bear Manager

Yes! There was an issue with the shipping that had to be fixed. I've moved the items to order 2856894 so they will ship correctly.

thanks
sara marie

Liberty's Edge

Sara Marie wrote:

Yes! There was an issue with the shipping that had to be fixed. I've moved the items to order 2856894 so they will ship correctly.

thanks
sara marie

Awesomeness.......Received shipping notification and pdfs are available to download.

Thanks a ton.

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