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Just wanted to give a shout out to you guys and gals. August was a hard month for you, Gencon was hectic as usual and the August orders were really long and hard work to get out. I know you Customer Service crew took a beating from undeserved tongue lashings, and tireless work, and you warehouse crew worked extra hours to get stuff out the door. So I will try and be at Paizocon 2014 and I owe all of you a round of drinks. And I hope you all know despite the inordinate amount of complaining you had to deal with this month you are appreciated.
When my order did arrive, the packaging was the usual top-notch too. I appreciated getting the Pathfinder Tales in its own bag to stop it from getting damaged bouncing around in the box. Thanks to all concerned. :)
Random Question: Who's Mika (hope that's spelt right) who signed the packing slip? That was a name I dont remember seeing before.
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When my order did arrive, the packaging was the usual top-notch too. I appreciated getting the Pathfinder Tales in its own bag to stop it from getting damaged bouncing around in the box. Thanks to all concerned. :)
Random Question: Who's Mika (hope that's spelt right) who signed the packing slip? That was a name I dont remember seeing before.
I know Sara-Marie mentioned that they'd had some temps in to support the rush this month.
Well said and agreed!
Thanks, everybody!
Customer Service Dire Care Bear Manager
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When my order did arrive, the packaging was the usual top-notch too. I appreciated getting the Pathfinder Tales in its own bag to stop it from getting damaged bouncing around in the box. Thanks to all concerned. :)
Random Question: Who's Mika (hope that's spelt right) who signed the packing slip? That was a name I dont remember seeing before.
A newish warehouse monkey. I believe she went from contract to staff a few days before Paizocon this year.
Ah, thanks. :)
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A newish warehouse monkey.
She prefers Warehouse Morlock. Monkeys are so...civilized: Mika
How do I go about ordering the warehouse a pizza or a round of drinks?
I can neither confirm nor deny that Cosmo and I used stories of your subscription orders to scare her.
[redacted]
There's a challenge! I'll try and live up to your threats..
I'd always assumed that whoever had last annoyed Jeff Alvarez was the one who got to pick and pack my order.
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I'd always assumed that whoever had last annoyed Jeff Alvarez was the one who got to pick and pack my order.
All Cosmo, all the time.
When bribing the warehouse, please send all offers and tributes to [redacted]
[redacted]
Also, don't forget we all love [redacted] !
See I already tried to bribe Mike and Will. They immediately iron walled and started and extortion racket to get more money, until I almost had to get a briefcase full of 20s
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Customer Service Dire Care Bear Manager
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See I already tried to bribe Mike and Will. They immediately iron walled and started and extortion racket to get more money, until I almost had to get a briefcase full of 20s
Well, thar's yer problem! You need a sack with dollar bill signs on it.. not a briefcase.
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You know, I never did get back to Eric after my last order... I'd previously ordered a couple of the Paizocon pint glasses, and sadly two of them didn't make it intact. He took care of it immediately, and the replacements were sent out with my next subscription. The replacements were packed very well and there were no issues.
I'm going to guess that it's rare that an order includes multiple glasses... but I needed something to replace my dwindling collection of 'Spy's Demise' glasses from the Spy Bar in Milwaukee.
You guys rock!
*Purrs and headbonks all around* from someone else who's worked in retail. One of the most memorable holiday events, for me anyway, was trying to explain politely to one of our senior customers that yes, ma'am, of course we can send the books to San Quentin, no problem, but we're not allowed to gift-wrap items that are being sent to a penitentiary. Luckily for me, the manager was standing right there anyway, so the tempest was averted.
i cant even contact customer service. all i get is a dead link. how do i contact them about the shipments i have been getting billed for but have not been arriving?
The best way, in my experience, is to start a new thread in the customer service forum (I think it's a good idea to put "Order #xyz" as the thread title).
The next best is to ring them on the US number: 425-250-0800 between 10am and 5pm Pacific Time (I google "what time is it in Seattle").
The other option is to email them at: customer.service@paizo.com, but I know they are snowed under at the moment, so you'll be at the end of a pretty long queue.
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Somehow, the Post Awful managed to deliver three of my orders on one day, so I got lots and lots of Golem-y goodness to revel in. All nicely packed, of course. Thank you!
It's the Christmas crazy rush, and they're still doing a great job. I got home and found an email stating that there'd been an error in the shipping I'd been charged, and an almost $US30 refund was coming my way. I'd probably never have picked it up at my end, but the Paizo team spotted it and took care of it even in the last minute rush before the holiday. Many thanks to Erik and the rest of the people in Customer Service and the warehouse for the job they're doing.
Just got some more Golem-y goodies. Thank you so much!
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There's also a good feeling I have when dealing with Paizo customer service: Because of past history, they've built up a trust factor. I don't suspect my email went missing or was ignored, they're a little busy. Have a little patience, and then they write back, make everything right as rain and we move on. :-)
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Customer Service Representative
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wow almost a month later and support is still nonexistent. not to mention one more module iv been charged for and haven't received. am i the only person in the world being shafted by this company?
Your post in the Customer Service forum has been responded to, and you should be seeing an email from me shortly.
~Justin Riddler
Customer Service
I know you guys are having another hard month with another miniatures release. Remember Customer Service and Warehouse peeps you are appreciated.
Yeah thanks for putting up with us demanding gamers :D