I have been a subscriber of the flip mat line for a while now and never had any problem with my orders, until now. I recently received my Arcane Dungeons flip map and there are quite a few gnarly wrinkles in it. It looks like the map was folded the wrong way which caused the wrinkles. I would say it’s still usable, but given the quality I’m used to getting from this product I wasn’t expecting this.
I was wondering if this is just something that happens from time to time and is no big deal or could I request a replacement map. I don’t have any ready currently, but I could provide pictures if need to, as proof of the wrinkles.
Customer Service Representative
|
The paperstock for Arcane Dungeons is a bit thicker than what we were expecting, and the heavier stock is causing warping in the packaging process for some flip-mats. Laying the map out and placing heavy books on top of the creases should cause the map to flatten-out after a period of time; this has helped some customers with this issue make the flip-mat usable.
Our Chief Technical Officer, Vic Wertz, has commented on the paperstock issue HERE
~Justin Riddler
Customer Service