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I placed order 2385509 to ship with my next subscription shipment, and it was showing up on my subscription page, but it wasn't included in the email sent out this week about my upcoming shipment (order 2352256)
Now, it's still in my Sidecart but listed as "Will ship with future shipment." I placed another order (2412932) and it says it will ship with my next order. Is there a problem with order 2385509? I want everything to ship with my January subscriptions. Will this be possible? Thanks.
Customer Carebear
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The item in order 2385509 is one that we have to order in from our distributor. When we spawned the subscription order, our system checked the item in your sidecart and determined that it was not expected to arrive before your subscription shipment would be ready to ship. The ordering system then left the item in the sidecart to ship with the next subscription after it arrives at our warehouse.
2412932 was placed after we had spawned the subscription order. At that point, to include it with the subscription shipment you have to select the spawned subscription order number during checkout to make sure they ship together. Since we haven't started shipping yet, I was able to move the item into your subscription shipment.
thanks
sara marie