When Can I expect my order to ship?


Customer Service

Contributor

I apologize if this topic has been asked and answered, I couldn't find an answer on the forums. I have preordered the Advanced Class Guide as well as purchased another book already realeased and have them set to ship together. I am not a Paizo subscriber, and as such am a bit confused as to if my order will ship along with subscribers or will they be given priority and my order shipped afterwards? Thank you in advance.

Customer Service Ray of Funshine

Typically we try to have all subscription orders AND pre-orders shipped out of the warehouse by the street date. However, with Gen Con, our street date is in the middle of the of the month, so our August subscription shipping window is different, and will go past the street date.

The warehouse staff does their best to get packages shipped out as quickly and efficiently as possible. Unfortunately, with just a large shipment month and GenCon thrown in the middle, I cannot pinpoint with any certainly when your pre-order may ship.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

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