Order# 1749715


Customer Service


I was already charged for this order per my bank (On Jul 21st) please make sure it doesn't get charged a second time. Also, I know Ultimate Combat PDF won't be available, but can I at least have Goblins of Golarion unlocked since it's already been paid for (nearly overdrawing my account since it wasn't supposed to be charged until I got the shipping notice, which I haven't gotten)

In addition after Ultimate Combat, which has already been paid for, I will need to cancel my core books for now, I can't afford the Beginner's Box currently.

Lantern Lodge

Xaaon of Korvosa wrote:

I was already charged for this order per my bank (On Jul 21st) please make sure it doesn't get charged a second time. Also, I know Ultimate Combat PDF won't be available, but can I at least have Goblins of Golarion unlocked since it's already been paid for (nearly overdrawing my account since it wasn't supposed to be charged until I got the shipping notice, which I haven't gotten)

In addition after Ultimate Combat, which has already been paid for, I will need to cancel my core books for now, I can't afford the Beginner's Box currently.

The transaction you see on your account is not a charge, it is an authorization. A few days before we begin to ship subscriptions we processed the orders. When this occurs, we authorize your payment method to make sure that the funds will be available when we are ready to ship and that the account or credit card is still valid. This authorization is a non-monetary transaction on our end. We do not remove any money from your account. At the discretion of your bank or financial institution, they may put the authorized funds on "hold" as a "pending transaction" and remove the amount from the available balance.

When we are ready to ship the order, we put through the actual charge. If there is an authorization "pending" most banks will use the authorization to settle the charge with us. The PDFs are automatically added to your account when the order is shipped in our system.

You can read more about authorizations on our FAQ page.

I've set up your subscription to cancel once Ultimate Combat ships (should be between today and Friday).


Sara Marie wrote:
Xaaon of Korvosa wrote:

I was already charged for this order per my bank (On Jul 21st) please make sure it doesn't get charged a second time. Also, I know Ultimate Combat PDF won't be available, but can I at least have Goblins of Golarion unlocked since it's already been paid for (nearly overdrawing my account since it wasn't supposed to be charged until I got the shipping notice, which I haven't gotten)

In addition after Ultimate Combat, which has already been paid for, I will need to cancel my core books for now, I can't afford the Beginner's Box currently.

The transaction you see on your account is not a charge, it is an authorization. A few days before we begin to ship subscriptions we processed the orders. When this occurs, we authorize your payment method to make sure that the funds will be available when we are ready to ship and that the account or credit card is still valid. This authorization is a non-monetary transaction on our end. We do not remove any money from your account. At the discretion of your bank or financial institution, they may put the authorized funds on "hold" as a "pending transaction" and remove the amount from the available balance.

When we are ready to ship the order, we put through the actual charge. If there is an authorization "pending" most banks will use the authorization to settle the charge with us. The PDFs are automatically added to your account when the order is shipped in our system.

You can read more about authorizations on our FAQ page.

I've set up your subscription to cancel once Ultimate Combat ships (should be between today and Friday).

I see. Well I look forward to this shipping then, Ultimate Combat should be fun.

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