Mexican customer needs help


Customer Service


Hi, I have a couple of questions about both the Adventure Path and the Pathfinder Fiction Subscriptions:

1) I've already signed for the Fiction suscription so, if I sign up now for the AP suscription, will I get the Pathfinder Advantage for my fiction books?

2) How many days do I have left to suscribe so that the first AP that I get is AP#31? Is it march 31?

3) In september, when the AP #38 and the fist book are sent, how can I combine the shipments so they both arrive at the same time?

4) Do I save money in shipping costs for combining my shipments?

5) Has there been any problems with your dealings with mexican orders (products lost, longer than usual delivery times, customs problems, etc)?

Thank you for your time.

Paizo Employee Director of Brand Strategy

Boathar Kaay wrote:

Hi, I have a couple of questions about both the Adventure Path and the Pathfinder Fiction Subscriptions:

1) I've already signed for the Fiction suscription so, if I sign up now for the AP suscription, will I get the Pathfinder Advantage for my fiction books?

Yes. Since you won't be charged for the fiction sub until it is shipped (in Sept) you will get the 15% off granted by being an AP subscriber.

Boathar Kaay wrote:
2) How many days do I have left to suscribe so that the first AP that I get is AP#31? Is it march 31?

You have until the next volume starts to ship. The current estimate for #32 is late April. When you start the subscription, you will be able to choose between starting with the most recent or the next issue. Once #32 starts shipping, however, it becomes the most recent, and you can no longer get #31 as part of the sub.

Boathar Kaay wrote:
3) In september, when the AP #38 and the fist book are sent, how can I combine the shipments so they both arrive at the same time?

When you set up multiple subscriptions, you can set each one with different shipping options, including combining them with the AP line, or holding everything to ship once all items in a given month are available.

Boathar Kaay wrote:

4) Do I save money in shipping costs for combining my shipments?

Yes, in general, adding more items to a single shipment saves cost over shipping them individually. It's a bit different for international shipments, but when you check your cart at checkout, it should give you an accurate estimate for at least the first month's shipment.

Boathar Kaay wrote:
5) Has there been any problems with your dealings with mexican orders (products lost, longer than usual delivery times, customs problems, etc)?

I'll leave this one to actual Paizo employees, since they likely know the answer and I certainly don't.

Boathar Kaay wrote:
Thank you for your time.

You're welcome!

Lantern Lodge

For questions 1-4 yoda8myhead pretty much nailed every one. If you need any further clarification, please let me know.

As for question 5, I will be sending you an email.

Thanks,
Sara Marie

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