Chief Technical Officer
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I already posted this problem on the "Website feedback" forum, and got many "unofficial" answers from helpful Paizo-messageboard-goers, yet I wonder if "Customer Service" would be a more appropriate forum for getting an answer from a Paizo customer service representative.
So here's my question again:
I just ordered and downloaded a PDF of Crypt of the Everflame. When I open the PDF, Adobe Reader tells me "Cannot extract the embedded font 'IFMSCF+PrioriSansOT-Bold'. Some characters may not display or print correctly."
Sure enough, almost none of the text is readable - the letters look like dots.
Please help!
(In case this is relevant, this is Adobe Reader version 7.0.5. I have ordered many PDFs from paizo.com before, and never had this problem until now.)
That's almost certainly an indication that your Adobe Reader installation is messed up. Uninstalling and reinstalling Reader should solve the problem.
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Chief Technical Officer
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Thanks for the quick response!
I actually wound up downloading Adobe Reader version 9.3.0, and now my PDF looks fine.
(Although I still wonder why 7.0.5 should fail to display Crypt of the Everflame, when it was still able to display all my other PDFs...)
I don't understand the actual mechanics behind the error, but I have seen different people report it with different PDFs. I'm confident that if you opened a bunch of other PDFs, you'd eventually find another one that triggers the problem, and that even if you just reinstalled 7.0.5 on top of itself, the problem would have been solved.