Order #2585956

[WickedBlender]

My hardcopy of 'The Frozen Stars' never had a tracking number and is still not here.
On the advice of Sara Marie in the other threads about this book being missing I waited until today (June 13th) to post about it.

Any advice on this would be great.

Thanks!

[Justin Riddler]

Your order was shipped by May 24, with 4-8 business days estimated transit time. While it is currently the 12th business day I want to give the package until Friday (June 14th) to arrive as most "missing" packages arrive within one week of the outside estimate if they encountered shipping delays.

In the mean time, please check with your local postal delivery service to see if they are holding any packages for you.

We found that many of the packages from our May subscription run did not get scanned by Mail Innovations as they left our warehouse, however the package should still be on its way.

~Justin Riddler
Customer Service

[WickedBlender]

Justin Riddler wrote:

Your order was shipped by May 24, with 4-8 business days estimated transit time. While it is currently the 12th business day I want to give the package until Friday (June 14th) to arrive as most "missing" packages arrive within one week of the outside estimate if they encountered shipping delays.

In the mean time, please check with your local postal delivery service to see if they are holding any packages for you.

We found that many of the packages from our May subscription run did not get scanned by Mail Innovations as they left our warehouse, however the package should still be on its way.

~Justin Riddler
Customer Service

Thanks. Looks like I got my days mixed up anyhow. Hopefully it'll show up soon.

[WickedBlender]

WickedBlender wrote:

Justin Riddler wrote:

Your order was shipped by May 24, with 4-8 business days estimated transit time. While it is currently the 12th business day I want to give the package until Friday (June 14th) to arrive as most "missing" packages arrive within one week of the outside estimate if they encountered shipping delays.

In the mean time, please check with your local postal delivery service to see if they are holding any packages for you.

We found that many of the packages from our May subscription run did not get scanned by Mail Innovations as they left our warehouse, however the package should still be on its way.

~Justin Riddler
Customer Service

Okay. It's not here and I've been unable to get in touch with the post office. Any thoughts?

[Justin Riddler]

I've set up a replacement for this package in your pending June subscription order #2620560 and resent its confirmation email. You can also check this change on your Order History page.

If the original package arrives, let us know.

~Justin Riddler
Customer Service