Chief Technical Officer
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All,
While James, our new customer service employee, is helping the team catch up on the customer.service@paizo.com mail (which will probably take about a week), I've managed to clear out the subscriptions@paizo.com mailbox.
If you have a subscription-related problem, please drop me a note at subscriptions@paizo.com, and I'll personally see that you're taken care of promptly.
All I ask is that you do three things:
1. DO NOT POST YOUR QUESTION HERE. Send an e-mail to subscriptions@paizo.com (and do not cc: customer.service@paizo.com).
2. If you have already sent an e-mail describing the same problem to customer.service@paizo.com, please let me know that.
3. Keep in mind that Dragon 334 is not late yet - if you haven't received it yet, please be patient.
If you don't get a reply from me after waiting *at least* a full working day, it doesn't mean I'm ignoring you - it means I did not get your e-mail. Should this happen, let me know about that here, and I'll contact you.
Thanks!
-Vic.
.