Hello,
I tried purchasing the digital versions of several of your books today. However, when the moment came to complete the purchase, instead of seeing the usual confirmation page and receiving the e-mail, the website redirected me to the shopping cart.
Believing it to be a bug, I tried placing the order again, only to discover the previous purchase had already withdrawn the funds from my card. None of the merchandise is in my downloads page. On my orders page, the order is described as "pending".
Upon further investigation, I believe the store to have mistakenly placed the order as a gift, even though I had disabled gift options before purchasing, as my order page describes the order as "purchased for unnamed person". I'd like to know how to correct this mistake.