Hello,
I tried purchasing the digital versions of several of your books today. However, when the moment came to complete the purchase, instead of seeing the usual confirmation page and receiving the e-mail, the website redirected me to the shopping cart.
Believing it to be a bug, I tried placing the order again, only to discover the previous purchase had already withdrawn the funds from my card. None of the merchandise is in my downloads page. On my orders page, the order is described as "pending".
Upon further investigation, I believe the store to have mistakenly placed the order as a gift, even though I had disabled gift options before purchasing, as my order page describes the order as "purchased for unnamed person". I'd like to know how to correct this mistake.
Hello? Anyone there? :)
Your first post was Saturday 11:56am Eastern US time which means it was Saturday 8:56am Pacific US time. Customer Service does not work weekends (usually!), so they will not see your question till Monday morning. Each time you "bump" a post, it pushes it further down into the queue as they work bottom up.
-- david
Hi lu_ming,
Thanks for bring that to our attention! I've reset things so that the system is not trying to "gift" it to no one and resubmitted the order. It looks like it went through successfully, and the PDFs should be available on your My Downloads page now.
If we can help with anything else, please let us know.
Thanks!
Sharaya
Great job, it all went swimmingly. Thanks a lot! :D
Lovely! Glad to hear it worked!