| chulainn30 |
| 1 person marked this as a favorite. |
Hi I have recently tried to purchase a "Book of the Dead" PDF from your website, I put in my details and attempted to place the order.
- there was no confirmation of the order being placed
- I clicked the place order link several times nothing seemed to happen
- it said the transaction was declined
- I checked my bank account to which I found I had 7 pending transactions for the Book of the Dead PDF going to yourselves each costing $14.99/ £12.49
-There is no confirmation email of the order
-There is no PDFS in my downloads
I really just want the one copy I don't want 7 and I really need the money back for the other 6 purchases.
I have already have a ticket with customer support
- does anyone know a time they tend to respond as I live in the UK
- also has anyone else had similar problems?