biship's page

I emailed on Monday trying to clarify why one item in my order wasn't discounted.

I also emailed on Tuesday morning about making changes to the order, but as part of my order has now (almost) shipped I guess that's not happening . If your customer service is that far (3+ days) behind in emails, then that must cause a nightmare for shipping.

Ok well it's unfortunate that customer server & shipping is so slow. It's like shopping online in the 90's again. I get they are small, but perhaps they need to hire another customer service rep. Most of the items I could have bought on other retailers web sites for the same cost if not cheaper but thought I'd rather 100% of my money go to the developers. Now I know what to expect, thanks.

Is it typical to not receive an responce from customer service placed on Monday? I am use to big box stores like Amazon shipping the same or next day.