delslow wrote:
Vic Wertz wrote:
Subscribers *are* top priority.
You have to see it from our end... it just doesn't feel that way. Here are three things you can easily do to remedy that feeling.
1. Eat the shipping cost for subscribers this month and next.
2. Get your products to subscribers before the street date.
3. One free class deck of our choice.
I just want to chime in that I doubt all subscribers feel this, as I certainly don't. I've been annoyed that mine was held up but that was when I thought the only hold up was the Character Decks which I hadn't ordered. Now that I know that there were hold ups with my actual order I'm more forgiving.
I've been on the receiving end of the "Everything's fine!' lie before; it's never a good place to be. Personally I appreciate that you let us know what you have; some companies would just mark everything 'delayed' and call it a day.