Hi Paizo Customer Service,
I placed an order back in mid-april and got excited when I saw that it had shipped near the end of the month. When I checked on it yesterday, wondering where it was, I found that it had been marked with a bad address and returned to the sender.
As best I can tell, for some reason your system will not put my apartment number on the address line and so the package was turned away. I don't know if this is regular practice that I should have been aware of, but it's a real bummer that my order didn't reach me.
I'm happy to pay the shipping again if it can reach me, but since the sale is over I would be truly disappointed (as would my friends who were looking forward to a digital campaign to help pass the shelter in place order) if there is no way to send this order back to me.
I look forward to hearing back from you as soon as you are able :)