First of all, thanks to Vic Wertz for providing a very detailed explanation of what is going on. Paizo is obviously understaffed and didn't expect such a massive influx of orders at once (as also shown by their server crash on the day when the SoBD became available). This is a reply that I find very acceptable, and would not have said a thing if such a comment was posted earlier.
Second, the fact that I do not work in a warehouse does not mean that I do not have to deal with angry users. In fact, I deal with them on a daily basis, since I work as a computer programmer in a small IT company that does not have a separate tech support department. However, while I may scream and throw fits around the office, I am never, ever unpleasant to my users, even if their comments are often a lot less polite and a lot less warranteed than my comment here. I've had users call me on my private cell phone at night, call me on my home phone, send me e-mails on my private e-mail address, and so on. I didn't have to give those phone numbers and addresses away, but I did, because I think that maintaining my company's image through providing service is important. So, please, refrain yourself from making snarky comments in the future.
The primary reason why I posted here is because I learned that several people from countries as far away as Australia, who had placed orders after I did, had already received their items. I did not consider this fair, and I wanted an explanation. I now got that explanation, and all is well.
Oh, and if you had your postal service return several very expensive items to their overseas sender because the mail delivery person was too lazy to bring a package notice to your house, you'd scream at them as well. Particularly after having to dish out hundreds of additional dollars for shipping. As for instant-gratification, I am not even going to bother to answer to that. Not to someone who's already received their item.
