Patrick Lawinger's page

Patrick Lawinger wrote:

Guys, customer service, delivery, etc. was going great for a while. What has happened over the past 3 months???

Patrick,

We'll resend 340 right away. As far as delivery goes, we've changed nothing - it's just the usual variance from the postal system. As for customer service, we're a bit behind in e-mail; we're getting additional long-term help soon. Sorry for the delays.

-Vic.
.

Thanks. As far as delivery is concerned, I don't know what to say. The ten months leading up to November of last year were the best service in terms of on-time, etc. I have ever had for both Dungeon and Dragon. Since then, er, lots of damaged issues (as long as it is readable not a big deal) and the only thing "on time" has been Dragon #341 (which pointed out that #340 never got here). I am hoping it is just something to do with winter and or holiday jam-ups at the post-office.

Thanks again,
Patrick

Okay, so far I posted to another thread about missing Dragon issues and I have emailed customer service. I have received exactly 0 responses.

I am missing Dragon #340. I have already received Dragon #341 so I know that I should have received this issue by now.

Guys, customer service, delivery, etc. was going great for a while. What has happened over the past 3 months???

Patrick Lawinger

Lucas, Giant, Olmac,

Replacements on their way(s).

Thanks!

cos

I have not received Dragon #340 either. I did send an email to the customer service email about it but recieved no email response. Is the message board a better place for this?

After several years of late issues and other problems I had almost 10 months of everything on time (and undamaged). Since November though, issues have been coming late (even out of order) and some have been damaged.