Please kindly cancel my order number 1486070. Thank you.
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Please immediately suspend all my subscriptions, and do not ship or charge me for the pending order #1478822. I've just received the previous order #1462625, and again the products arrived damaged: all 4 books in it were heavily damaged with broken spines, creases and bumps. Please let me know how I can get a refund for the order and the associated shipping fees. I have tried in the last months several times to set my subscriptions to different addresses so they will ship separately (at an increased cost to me), thus reducing the risk of damage, but your system automatically set back all the subscriptions to just one address. As I've already mentioned in the past the carton boxes you ship the books in to me in Europe are too small and so do not provide ample protection to the books inside: when the package gets hit on the way (and it always does during international transit) the books inside, which are adjacent to the edge, gets damaged immediately. You really do need to ship your products in bigger boxes and with protections around the edges of the books. I'd like to continue being your customer, but I believe I deserve better than constantly receiving damaged merchandise. I'm sure there are things to be done. If Amazon manages to deliver all the books to me intact (affixing them to a hard cardboard backing), so you can too. I wonder if I can have a chat with Lisa regarding this, as this really reflects bad on your company. Kind regards, Oren
Could you please delete the email I sent you yesterday regarding subscription cancellations (before Sara Marie acts on it)? I'm not yet ready to cancel my subscriptions. However, I do have a serious problem with orders from you arriving repeatedly in a very damaged condition due to poor packaging. It's very saddening to receive a new book whose entire edges are bumped and creased. I requested in an email to place the books in your usual sturdy envelopes, even when shipping them together with other items in a box, but been told that you are unable to designate ways of packaging for individual orders. This is unfortunate. In reality, this should be your overall policy, as just placing several books in a small box with nothing protecting them from getting bumps on the way (nothing separating them from the edges of the box) is a bad way to ship things, and is subpar to the methods that other online sellers use. I was pleasantly surprised by the methods in which you shipped the Core Rulebook and the Bestiary, so was hopping for similar treatment to my other subscriptions, but was deeply disappointed. I actually set my subscriptions all originally to "never hold anything" in hopes that then the individual books will be shipped separately, each in a sturdy envelope, but in reality you still shipped many together in a box with no protection. Is there a way to solve these problems? I don't mind paying more for shipping (e.g. paying to ship each book separately, or paying a premium for proper packaging) - however is there an actual way to do this with your system? Eagerly waiting your reply before deciding what to do with my 7 subscriptions. Thank you!
Please ship my order #1364802 as soon as possible. Please ship it separately and do not combine it with any of my subscriptions. Thank you in advance, Oren
Could you kindly make sure that the books in this order (and all future orders by me) are wrapped in your sturdy envelopes before being placed inside the box with the rest of the items? This will protect the books and prevent them from arriving damaged and bumped (something which usually happens on oversea deliveries when you just place them inside a box with no protections around). Thank you!
The cavalier receives a +2 morale bonus on melee attack rolls made against targets demoralized targets The first "targets" should be removed.
From the pdf, page 30:
A summoner can summon his eidolon once per day in a ritual that takes 1 minute to perform But later in the same paragraph it says: If the eidolon is sent back to its home plane due to damage, it cannot be summoned again until the following day This suggests that if the eidolon is simply dismissed, it can be summoned again in the same day, which means that the first quote above is imprecise. I suggest deleting "once per day" from the sentence, meaning changing it to:
A summoner can summon his eidolon in a ritual that takes 1 minute to perform
I've sent an email, but just to be on the safe side, I'm posting this request here as well. Please cancel my pending order 1275579
Thank you!
In The Bastards of Erebus the PCs get to interact with Thesing Umbero Ulvaud. Since Diplomacy DCs are affected by the target's Charisma score, I was wondering what is Ulvaud's score. He is noted as a recurring character, so perhaps his stats are listed in another adventure?
The Bastards of Erebus notes that Citadel Rivad lies northwest of the city of Wetscrown (page 27) and refers to it as "the order's stronghold outside the city walls", hinting that it's quite near to the city. Page 28 also says that "The heroes only have about an hour to prepare before they must leave along the northwest road". However according to the Player's Guide (map on page 11) Citadel Rivad is actually quite far away from the city - it lies 50 miles away from it, and to the southwest, and not northwest. The adventure also seems to contradict itself on page 27 saying that "The road to the citadel is an offshoot from the main road that winds off to the southwest", but looking at the map in the Player's Guide, there's only one road to the southwest and it's actually called Rack Road, as it leads directly to the citadel. So where is Citadel Rivad?
I started my subscription with the core rulebook, but for some reason the next product scheduled to ship is the GM screen in November/December. What happened to the much-awaited bestiary? I assumed that by placing a subscription starting with the first product, I would be receiving everything to be released. This is unfortunate, as we need the bestiary quite urgently for our campaign. |