JonStormbringer's page

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Maya Coleman wrote:
JonStormbringer wrote:

Never experienced the key not available thing until this bundle...Not a Paizo thing but this sure is a wonky way to do business...I bought the $30 bundle and was able to redeem the 5 dollar tier and the $30 dollar tier, but am still waiting on the $15 dollar tier key to become available.

Why would you possibly let me buy a $30 dollar tier, where everything below is supposed to be included, when you know you don't have the keys to support the order?

I like Humble Bundle. I've ordered a lot from them, but I just don't get this...

We didn't know the keys had run out! Unfortunately, we don't get any kind of automatic notification when the keys from one tier run out, so there is a delay between us hearing about it from the Humble Bundle team and then us actually making the keys and then sending the keys to Humble Bundle and then those keys getting put into their system! We're sorry, but we hope you understand it's not intentional. This is our most popular Humble Bundle to date, and we simply weren't prepared for the speed at which all our fans would be diving into it! We're doing out best, and we appreciate your understanding in this!

Thanks for taking the time to explain. I enjoy the Paizo bundles on Humble Bundle. Thanks for offering them and thanks for working quickly to help out the customers.


1 person marked this as a favorite.

Never experienced the key not available thing until this bundle...Not a Paizo thing but this sure is a wonky way to do business...I bought the $30 bundle and was able to redeem the 5 dollar tier and the $30 dollar tier, but am still waiting on the $15 dollar tier key to become available.

Why would you possibly let me buy a $30 dollar tier, where everything below is supposed to be included, when you know you don't have the keys to support the order?

I like Humble Bundle. I've ordered a lot from them, but I just don't get this...