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Customer Service Representative

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This thread has been re-opened.

Please be excellent to each other.

Customer Service Representative

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March scenarios will release on March 30th. Order creation will be March 28th.

To help us get your products to you without a delay, we urge you to ensure your payment methods are up to date. Please let us know if you need any assistance with your subscription(s) by emailing customer.service@email.com This ensures we can process your order as quickly as possible.

The following items will be included in February's digital releases:

Pathfinder Society Scenarios:
• Pathfinder Society Scenario #3-12: Fury's Toll

Starfinder Society Scenarios:
• Starfinder Society Scenario #4-15: Feuding Faiths

Pathfinder Bounties:
-

Starfinder Bounties:
• Starfinder Bounty #2: Test Flight (non-subscription)

Pathfinder One Shot:
-

Starfinder One Shot:
• Starfinder One Shot #3: System Takedown (non-subscription)

Note: In addition to this post, we'll also be sending an email out to Society Scenario subscribers with this information!

Customer Service Representative

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Happy Valentine's Day!

February scenarios will release on Wednesday, February 23rd. Order generation will be on February 22th.

To help us get your products to you without a delay, we urge you to ensure your payment methods are up to date. Please let us know if you need any assistance with your subscription(s) by emailing customer.service@email.com This ensures we can process your order as quickly as possible.

The following items will be included in February's digital releases:

Pathfinder Society Scenarios:
• Pathfinder Society Scenario #3-10: Delve the Pallid Depths
• Pathfinder Society Scenario #3-11: No Time for Treason

Starfinder Society Scenarios:
• Starfinder Society Scenario #4-14: Rasheen's Remembrance

Pathfinder Bounties:
• Pathfinder Bounty #18: From Family Lost

Pathfinder One Shot:
• Pathfinder One-Shot #4: Mark of the Mantis

Note: In addition to this post, we'll also be sending an email out to Society Scenario subscribers with this information!

Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in MARCH

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #174: Shadows of the Ancients (Strength of Thousands 6 of 6)Pathfinder Adventure Path #177: Burning Tundra (Quest for the Frozen Flame 3 of 3)

•Pathfinder Maps:
Pathfinder Flip-Mat: Shattered Dungeon

•Pathfinder Lost Omens:

•Pathfinder Rulebooks:

•Pathfinder Special Edition Rulebooks:

•Pathfinder Adventures:

•Pathfinder Accessories:

•Pathfinder Pawns:

•Adventure Card Game:

•Adventure Card Game Class Decks:

Starfinder Products

•Starfinder Adventure Path:
Starfinder Adventure Path #43: Icebound (Horizons of the Vast 4 of 6)
Starfinder Adventure Path #44: Allies Against the Eye (Horizons of the Vast 5 of 6)

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:
Starfinder Flip-Tiles: Space Station Corridors Expansion
Starfinder Flip-Mat: Casino
Starfinder Flip-Mat: Water World

•Non-subscription Paizo Products•
Pathfinder Goblin Firework Fight

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

Delayed to April:
Starfinder Alien Archive 3 & 4 Battle Cards
Pathfinder Book of the Dead
Pathfinder Book of the Dead Special Edition Hardcover
Pathfinder Book of the Dead Pocket Edition

•Authorization (Order Spawning) Date: Thursday, [March 10]
•Begin Shipping Estimate: Monday, [March 14]
•End Shipping Estimate: Friday, [March 25]
•Street Date for Paizo Products: Wednesday, [March 30]

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Representative

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Hi everyone, I've just popped in to update this thread. Hopefully you have all finally settled into the new year, I'm still deciding if I have or not!

Unfortuantely, we are still waiting on the arrival of Pathfinder Adventure Path #174: Shadows of the Ancients (Strength of Thousands 6 of 6).

For Starfinder Adventure Path subscribers, we’re waiting for Starfinder Adventure Path #43 : Icebound (Horizons of the Vast 4 of 6) and Starfinder Adventure Path #44: Allies Against the Eye (Horizons of the Vast 5 of 6).

As Raychael put it so perfectly, they are still in shipping crate Tetris limbo. While they will not be here in time for February's release, we are hoping (fingers crossed) for March. Once we have finalized everything for March we will open a new thread.

Have a great day!

Customer Service Representative

1 person marked this as a favorite.

I am locking this thread. There is nothing to be gained by bickering over this. When the publisher says they should have thought about the impact of the product, and offers up an apology for it, you might want to reflect on that a bit more before jumping on here defending something that was delisted with good reason.

Customer Service Representative

5 people marked this as a favorite.

Thread has been locked at James' request.

Customer Service Representative

2 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in February
•Paizo Subscription Products•

Pathfinder Products
•Pathfinder Adventure Path: Lost Mammoth Valley (Quest for the Frozen Flame 2 of 3)
•Pathfinder Maps: Pathfinder Flip-Tiles: Fortress Chambers Expansion
•Pathfinder Lost Omens: —
•Pathfinder Rulebooks: —
•Pathfinder Special Edition Rulebooks: —
•Pathfinder Adventures: —
•Pathfinder Accessories: Pathfinder Alchemy Deck AND Pathfinder Deck of Endless NPCsestimated March 2022
•Pathfinder Pawns: —
•Adventure Card Game: —
•Adventure Card Game Class Decks: —

Starfinder Products
•Starfinder Adventure Path: Starfinder Adventure Path #43: Icebound (Horizons of the Vast 4 of 6) DELAYED estimated March 2022
•Starfinder Roleplaying Game: —
•Starfinder Accessories: Starfinder Alien Archive 1 & 2 Battle Cards
•Starfinder Maps: —

•Non-subscription Paizo Products•
Pathfinder Flip-Mat Classics: Keep
Pathfinder Flip-Mat: Enormous Basic estimated February 2022

•Subscription Products by other Publishers•
•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Thursday, February 3, 2022
•Begin Shipping Estimate: Monday, February 7, 2022
•End Shipping Estimate: Friday, February 18,2022
•Street Date for Paizo Products: Wednesday, February 23, 2022

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please contact customer service customer.service@paizo.com

Customer Service Representative

15 people marked this as a favorite.

I'm with Mika on this one. (Shh...don't tell OP.)

Customer Service Representative

3 people marked this as a favorite.

This thread will remain locked.

Customer Service Representative

11 people marked this as a favorite.

I'm locking this thread, and will continue to lock threads like this.

Also, here is a reminder from one of our most beloved members of the community...

Customer Service Representative

Unfortunately, as your order is not even a week late (during a holiday week no less) we will not be shipping out a replacement just yet. If your order hasn't arrived by the 7th we can replace it for you via standard post at that time. If you wish to upgrade the shipping on the replacement to UPS Ground, it will be at your expense. You currently have your subscriptions set to the cheapest shipping method possible, but you may change your future subscriptions to ship via a different method, as there are currently 6 different methods available to you.

Customer Service Representative

1 person marked this as a favorite.

I am locking this thread permanently, as nothing good has come of any of the other threads along this line.

Customer Service Representative

7 people marked this as a favorite.

This thread is staying locked for the usual baiting, trolling, name calling, and quoting. Please remember to take a moment before posting, whether it be starting a thread, or commenting on one. If what you are saying is not something you would like being said to you, you probably shouldn't hit the submit post button.

Customer Service Representative

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Hi everyone. A special thank you to James for locking this thread before it got worse than it already was.

I have torched most of this thread due to baiting, troll feeding, and quoted content.

It saddens me to come back from a long weekend meant to celebrate peace on earth, goodwill to all, only to see a post like this, as well as several others that I need to sift through. The song "I Believe in Father Christmas" by Greg Lake comes to mind.

Let's really get to the heart of the matter here. People continue to post about slavery, or questionable content if you prefer, and it just isn't something that ever results in civil discussion. Really though, there is nothing to discuss at that point. Paizo has decided this is not what they want to write about, as we wish to support a positive gaming environment, where everyone feels welcome. That's it. End of discussion.

This thread will remain locked.
Be excellent to each other.
Power to the peaceful.

Customer Service Representative

6 people marked this as a favorite.

I'm just going to keep this one locked as it really just spiraled into a lot of nonsense. Just a reminder, you do not have to take the bait from a troll. It's exhausting for CS to read through and moderate, I can't imagine how exhausting it must be to go back and forth with someone that is clearly enjoying getting people riled up. Feel free to start a new thread on mushrooms though, and not the sussy kind, thanks!

Customer Service Representative

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I have removed a lot of posts and quoted content. I know I repeatedly ask for you to just flag and move on so please, do that. There is a tremendous amount of work that needs to be done now, sifting through all the forum posts over the holiday weekend because of all the back and forth. Re: this thread topic, please contact Tonya directly via email, as I am closing this thread.

Customer Service Representative

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Locked for the holidays.

Customer Service Representative

9 people marked this as a favorite.

Thread locked for the holiday weekend.

Customer Service Representative

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Well, THAT wasn't exhausting to sift through at all. My apologies for torching most of this thread, and in the process some very good comments that quoted things that had to go. I admire those of you standing up for yourselves.

Kobold Catgirl said it was like arguing with a slinky. Yes. Yes it is, and right before the holidays too. I will be locking this thread so that we don't come back next week to find extra work that we don't need. Hopefully it will make for a peaceful long weekend, for some of us anyway.

I'm not sure why some people get so much enjoyment out of upsetting others. It's not all that difficult to be nice, or to just be quiet, but I also know that some people thrive on drama and feed of the reactions they get for attention. It must be so terrible to need attention that badly.

"Blessed is the season which engages the whole world in a conspiracy of love." - Hamilton Wright Mabie

Be excellent to each other my friends.

Customer Service Representative

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I've removed some more stuff, and quoted stuff, and you know the drill. I apologise if I missed anything but you know how to reach us, and you all are doing a great job of that, so thank you!

Oh, and just a reminder....

Intolerance is not welcome here, in any way. We WILL suspend you permanently.

Customer Service Representative

19 people marked this as a favorite.

Hello friends! I would like to let you all know, that there HAVE been permanent suspensions made. I have just now moderated and removed another problem user. I know it doesn't seem like people are being banned from the forums, but they are. It does seem that for every person we remove, another one pipes up. We are doing our best to get things taken care of in a timely manner, and your emails are helping with that as we cannot keep a constant watch with the other tasks we have.

Customer Service Representative

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Hi everyone! This is actually a really great discussion, however, I have had to remove a couple of posts that were not so nice. Just because we disagree on shipping, doesn't mean we have to personally insult those that we don't agree with.

Customer Service Representative

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I'm going to go ahead and lock this thread as it has gone wildly off topic. We will open a new thread when there is another update.

Customer Service Representative

3 people marked this as a favorite.

Alrighty then, thread is locked. Go play nice on the other thread.

Customer Service Representative

5 people marked this as a favorite.

Hello friends! I have removed quite a few posts and quoted content. The thread seems to have gone wildly off topic, resulting in some not so nice fighting. I'll keep this open for now, but please stick to the original subject, and be kind.

Customer Service Representative

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Just popping in for an update to let you know we will hopefully be getting all of the subscription orders by the end of the week.

Customer Service Representative

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Hi everyone! Just popped in to remove some comments that were a bit snarky in nature. We can be nice to each other even when we don't agree. We can also just not say anything if it might start a squabble.

Customer Service Representative

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Hi everyone! I have removed some not so nice comments and others that quote them.

I would like to point out that not everyone's journey with disabilities or chronic illness is the same. Some people are able to make the most of bad situations far better than others.

I chose to not participate in this blog because I do not see my chronic, incurable disease as something to be celebrated. At best it has been an inconvenience, and at its worst it has been crippling. However, as has been stated in the comments, I do agree that there should be more awareness around the fact that there are many people suffering, not just from what we can see, but from things we cannot. Saying that, it brings me to what I always seem to be posting here, be kind. None of us knows what any of us may be suffering from. That is certainly one of the many things living with my illness has taught me.

At one point I was on several medications that were making me horribly ill while trying to get my symptoms under control. I was a hot mess of bad attitude on one particular day where I was angry at the universe for making me sick, angry at the doctors for poisoning me, and just fed up and bad-tempered in general. Lying in bed that night thinking about my day, I realized how horrible I had been to several people I had encountered. Normally I am quite a nice person and go out of my way to be pleasant out of fear of offending people, but that day I was a downright despicable human. In that moment it hit me that WOW, you really DON'T know what people are going through, and being kind to the people you may feel like punching in the face, may actually make a real difference to them. Not all of them, some of them probably still could do with a swift kick, but on the surface? You never know. It saddens me to see all the anger directed at someone admitting they may not be too different from those in the original blog.

Just like when we lose someone we love, when we become chronically ill or disabled, we go through stages of grief. Some of those stages we sit in longer than others, or skip, or repeat, or get stuck in. I know denial was one I sat in for a long time, before becoming quite angry and bitter about the whole thing. None of us experience our journeys in the same way, and since we have all lived different lives, and are wonderfully diverse people, we shouldn't expect others to feel as we do.

For those of you struggling, I see you. I understand you. My heart goes out to you. There is nothing as terrible as a "healthy" person telling you what you should do to be well, so I get that. While I accept my illness, and am grateful for everything it has taught me about myself, I will never be celebrating it. It is as much a part of me as my gray hairs, and I don't celebrate those either.

I commend my co-workers for speaking up about their disabilities so I raise my glass to them. For those of you not in a place of acceptance, I acknowledge that too. Learning how to play the hands we are dealt comes far more easily to some than others, so just know that you are not alone.

Thank you for listening. Be excellent to each other.

Customer Service Representative

2 people marked this as a favorite.

Seasons Greetings!

December scenarios will release on Wednesday December 15th. Order generation will December 13th.

To help us get your products to you without a delay, we urge you to ensure your payment methods are up to date. Please let us know if you need any assistance with your subscription(s) by emailing customer.service@email.com This ensures we can process your order as quickly as possible.

The following items will be included in December’s digital releases:

Pathfinder Society Scenarios:
• Pathfinder Society Scenario #3-06: Struck by Shadows - PZOPFS0306E
• Pathfinder Society Scenario #3-07: The Locked Lodge - PZOPFS0307E

Pathfinder Bounties:
• Pathfinder Bounty #17: Sodden Stories - PZOPFB0017E

Starfinder Society Scenarios:
• Starfinder Society Scenario #4-12: A Festive Operation - PZOSFS0412E

Note: In addition to this post, we'll also be sending an email out to Society Scenario subscribers with this information!

Customer Service Representative

I have removed a few off topic posts and their quoted content.

Customer Service Representative

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Unfortunately, no. If it is not listed for sale as a PDF it is unavailable.

Customer Service Representative

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I've removed a post. Please don't curse, we have minors on the forum, thanks!

Customer Service Representative

4 people marked this as a favorite.

I have had to pop in and remove some comments and quoted content. A reminder that the original post does not break any forum rules. If you feel you cannot positively contribute to the conversation, or keep from becoming argumentative and disrespectful, as Tonya previously stated, you do not have to participate in the conversation.

Customer Service Representative

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Oh hi again! *waves* It appears this conversation got a little off topic, so I have removed some of the comments and quoted content. Please be nice to each other okay? Okay!

Customer Service Representative

9 people marked this as a favorite.

Hi everyone! I've had to remove a large chunk of this thread due to a lot of bickering and insults going back and forth. I would again like to remind people that if you are going to quote something that needs to be removed, your post will end up getting removed as well. I would also like to point out, once again, it's really not ok to continue to bicker with each other on our forums. That is not the environment we strive for here, and it certainly doesn't make our community seem all that friendly to newcomers. We want this to be a welcoming community where people enjoy participating in discussions, not one where people remain silent out of fear of being verbally assaulted.

Please choose your words wisely, and post with kindness. If you have nothing nice to say, it's okay to not say anything.

Be excellent to each other.

Customer Service Representative

3 people marked this as a favorite.

I've just removed a post. Please, please, please do not curse on the forums. I know we have a profanity filter that censors things, but that is mainly to catch the worst of it. Thank you!

Customer Service Representative

4 people marked this as a favorite.

Just stepped in to remove a few posts that have no place on our forums. Please be mindful when you post.

Customer Service Representative

22 people marked this as a favorite.

I have removed a whole bunch of posts and the posts relating to that conversation to avoid confusion. There appears to be a small number of folks who are having difficulty understanding our stance. I highly recommend reading through the entire thread’s comments, particularly our moderation comments, which should clarify things.

Once again we are stating that trans rights are human rights. There is no nuance or discussion to be had regarding that, which is what this blog is about.

Customer Service Representative

15 people marked this as a favorite.

I have removed a post and some comments related to it. As Diego mentioned, this is an industry dominated by men. There is nothing wrong with recognizing the women that have made a name for themselves at this company.

Customer Service Representative

6 people marked this as a favorite.

Happy Monday! I'm going to lock this thread so we can move on. There are other threads that are similar, and y'all are starting to get cheeky on this one. Have a great week!

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