| Habbledgrin |
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First time posting (please be gentle).
Coming from someone who is currently playing a Cleric, I may be able to offer some insight here.
In short, surprise is the antithesis of preparation.
Clerics (among others) are a prepared spell caster. If you want to help a Cleric feel more powerful, give them opportunities to properly prepare both for the day and before a combat, and like at least one other poster above said, provide recognition for their efforts even if it isn't as "flashy".
As I see it, when a Cleric is surprised they have to choose at each moment between casting essentially any one of their available spells (plus the occasional 1-action cast). If they have time to start a few spells "rolling" ahead of time or have a few ideas of what sort of utility spells could really shine, it puts them in a position to contribute far more.
As a GM, you may need to start encouraging this in the form of Wisdom or Perception checks. As an example, you can let them hear something on the other side of a door and give some minor hints about what that might be
(words in a language they may/may not understand or other noises) and you may further need to guide them with a "did you want to pre-cast any spells before you go in?".
Hopefully, once they get a taste of this they will start pushing for their own preparation, making knowledge checks or other gather information checks (along with the party's help, of course) ahead of time so that they can be as effective as possible. Naturally, you'll want to balance this against more specific knowledge checks for individual enemies so as not to give too much away.
Again, sharing recognition of achievement around the table is going to help your games out. Highlighting a "That attack is a critical hit because of the bless spell" or a "That positive energy damage from Disrupting Weapons is really doing a number on these guys" can really provide a sense of accomplishment to characters who are supporting in that capacity.
Good luck!