Gaddak Orlovsky's page

And this is a big cyberhug to you!

I have to say I'm most pleased with the efficiency and patience with which my customer service cases have been resolved - from postal errors (once had a package returned to Paizo from my local post office without me ever being notified - it was kindly re-sent and in as perfect condition as you'd expect from a package traveling half-way around the world a couple of times), to payment errors (my salary date changed, which kinda ruined the whole point of subscribing - not sure how many time I've asked for my orders to be re-processed) and halting and reopening of subscriptions (yeah, I needed a small break to get ajour in order to continue to pour money into this hobby). I've never waited long to get a reply, and all issues have usually been instantly resolved (or as soon as possible).

So thank you for being patient and being effective! That's what service is all about. While most companies quite certainly strive for effectiveness in their support department, I have to say you're clearly in the top in my experience. All ten thumbs up!

I owe you a beer if I'm ever in the area.

Hi,

I've only had the time to skim through the Hellknight (and other) articles. So far I'm concentrating on reading the actual adventure, but I just realised I might not be able to read all articles before we start to play. Therefore I wondered how player-safe the Hellknight articles in #27 and #28 really are. The one in 27 with the prestige class perhaps more so than the one in 28 at a glance, at least. I don't want to give out any possible spoilers to my players, but I'm more than willing to give them the background information they need if they're interested in becoming a Hellknight. Thanks.

Alright, having placed my order after getting an answer to my initial question, I didn't expect to run into trouble right away. I opted for shipping all my items in one package when all preorder items were available. Having placed a fairly large order, my only shipping option was the USPS Priority-Mail, but in my invoice something different was stated that:

Will ship via Standard Postal Delivery in 3 packages (estimated 9 to 36 business days in transit)

I'm not sure what's up with the three packages (I'm guessing it's because of weight/volume), but I don't really mind it either. The real issue is that it states Standard Postal Delivery. Using that option usually takes a long time when shipped overseas with large packages. Besides, I paid for the faster shipping method.

Alright, I know I've seen an explanation for this somewhere, but I can't remember where and couldn't find it through searching.

So, I'm planning on ordering some books (well, quite a few, actually), two of which are preorders (the Princes of Darkness and the Bestiary). They're noted as preorders for October, but says expected in November during checkout.

I don't quite remember the explanation, whether it was expected shipping date, expected arrival date, or expected arrival date in stores (or something else). The point is that I originally planned to place all orders to ship with the preordered items to save money on shipping (which totalled a difference of about $20 - a couple of Companions or a Chronicles issue). I can wait until a while into October for sure, but waiting until November and saving twenty bucks suddenly isn't worth as much. Just want a little clarification on how it works.

Thanks.