Elaundar |
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In case anyone is having this issue still and went looking in the forums for an answer, here has been my experience.
I subscribed to 4 subscriptions at once - that immediately applied the 15% discount (yeah!), and the first order (that included all 4 subscription items) was actually discounted (yeah again!).
However, the subscription titles in 2nd order (shipped 1 day later) did not include the 15% off (bad). I reached out before and after that order (37341840) shipped but still got charged the full amount. I now see that only 1 of the 3 future orders will have the discount (???)
In fact, I've now sent 4 emails to customer service will a canned response of:
| "certain orders at this point in time we ask that you request any order be put thru with that discount thru customer service moving forward as we can manually set that promotion on the order and submit it from our end properly until we have a resolution for this issue or a recommended workaround from our tech team."
(That was not edited by the way).
I've tried again with lots of bold, underline and caps asking for the refund of what they over charged, but /shrug who knows if they will honor their discount promise.
I am beyond frustrated - the point of the subscriptions was to just automatically get the new items without any effort. The point of getting 4 was to get the discount to make up for the high shipping costs.
My recommendation for anyone considering the subscription - don't until they announce the issue is fixed for everyone. Its not worth the hassle if you are one of the unlucky ones.