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Customer Service Lead Representative

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Greetings! I have come to Inform you that the CS team should be able to assist in modifying any subscription orders for this product and to ensure you get the correct cover you desire, please email : Customer.service@pazio.com with any inquires you may have regarding changes to your pre-orders/orders before time of release.

Customer Service Lead Representative

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Greetings from the Paizo customer service team!
We have unfortunately run aground with some technical issues in regards to getting your October subscription products generated. Please be on the look out for your orders coming as soon as possible, and we thank you for your time and patience while we get this technical kinks worked out for ya'll

Customer Service Lead Representative

4 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in October 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure:
(Pathfinder Adventure: Rusthenge)

•Pathfinder Adventure Path:
Pathfinder Adventure Path #196: The Summer That Never Was (Season of Ghosts 1 of 4)

•Pathfinder Lost Omens Special Edition Rulebook:
Pathfinder Lost Omens: Travel Guide Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: Rusthenge

Starfinder Products

•Starfinder Role Playing Game
Starfinder Enhanced

•Authorization (Order Spawning) Date: Thursday, September 28th
•Begin Shipping Estimate: Monday, October 2nd
•End Shipping Estimate: Friday, October 13th
•Street Date for Paizo Products: Wednesday, October 18th

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Note: For the upcoming remaster roll out if you have questions or need help modifying your subscription order so you don’t receive double copies of The player core or Gm core or you wish to receive both , Please write in to customer.service@paizo.com and we should be able to assist you in making those modifications to your order. Many thanks!

Customer Service Lead Representative

1 person marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August 2023

•Paizo Subscription Products•

Pathfinder Products

• Lost Omens Special Edition:
Pathfinder Lost Omens: Knights of Lastwall Special Edition

•Pathfinder Adventure Path:
Pathfinder Adventure Path #194: Cult of the Cave Worm (Sky King’s Tomb 2 of 3)

•Pathfinder Maps:
Pathfinder Flip-Mat: Underground City Multi-Pack

•Pathfinder Accessories Subscription
Pathfinder Harrow Deck

•Authorization (Order Spawning) Date: Thursday, August 10th
•Begin Shipping Estimate: Monday, August 14th
•End Shipping Estimate: Friday, August 25th
•Street Date for Paizo Products: Wednesday, August 30th

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Customer Service Lead Representative

8 people marked this as a favorite.

Greetings!
We'd like to inform everyone that since we are not doing sub pick up at Gen-Con this year we've gone ahead and given warehouse the green-light to begin shipping out orders so people have a better likelihood of receiving their products before the Con. If you have any order issues that need immediate attention please email customer service at -customer.service@paizo.com

Customer Service Lead Representative

3 people marked this as a favorite.

Greetings from the Pazio Customer Service Team!
We wanted to address the topic of subscription pick up at Gen-Con.
We will not be offering the option of subscription pick up this year due to some extenuating logistical issues that have come up. We apologize for any inconvenience,

If you have any further questions comments or concerns please feel free to reach out to us @ customer.service@paizo.com

Customer Service Lead Representative

2 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in July 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Rulebook:
Pathfinder Rage of Elements

•Pathfinder Special Edition Rulebook:
Pathfinder Rage of Elements Special Edition

• Lost Omens Special Edition:
Pathfinder Lost Omens: Absalom, City of Lost Omens Special Edition

•Pathfinder Adventure Path:
Pathfinder Adventure Path #193: Mantle of Gold (Sky King’s Tomb 1 of 3)

Starfinder Products

•Starfinder Maps:
Starfinder Flip-Mat: Grav Trains

•Non-subscription Paizo Products•

Pathfinder Rage of Elements Pocket Edition

Pathfinder Flip-Mat Classics: Urban Tavern
Note: Flip-Mat Classics are not included in the Pathfinder Maps Subscription. Pathfinder Maps Subscribers who preorder Flip-Mat Classics: Urban Tavern will receive free digital assets when their physical copy ships.

•Authorization (Order Spawning) Date: Thursday, July 13th
•Begin Shipping Estimate: Monday, July 17th
•End Shipping Estimate: Friday, July 28th
•Street Date for Paizo Products: Wednesday, August 3rd

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Customer Service Lead Representative

4 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in May 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure:
Pathfinder Adventure: The Enmity Cycle

•Pathfinder Adventure Path:
Pathfinder Adventure Path #191: The Destiny War (Stolen Fate 2 of 3)

•Pathfinder Lost Omens Special Edition Rulebook:
Pathfinder Lost Omens: Monsters of Myth Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: The Enmity Cycle

Starfinder Products

•Starfinder Roleplaying Game:
Starfinder Ports of Call

•Starfinder Maps:
Starfinder Flip-Mat: Enormous Battlefield

•Authorization (Order Spawning) Date: Thursday, May 4th
•Begin Shipping Estimate: Monday, May 8th
•End Shipping Estimate: Friday, May 19th
•Street Date for Paizo Products: Wednesday, May 24th

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Customer Service Lead Representative

4 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in April 2023

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #190: The Choosing (Stolen Fate 1 of 3)

•Pathfinder Lost Omens Special Edition Rulebook:
Pathfinder Lost Omens: Grand Bazaar Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: Boardwalk

Starfinder Products

•Starfinder Adventure:
Starfinder Adventure Path #51: Into the Dataverse (Drift Hackers 3 of 3)

•Authorization (Order Spawning) Date: Thursday, April 6th
•Begin Shipping Estimate: Monday, April 10th
•End Shipping Estimate: Friday, April 21st
•Street Date for Paizo Products: Wednesday, April 26th

Order advice:
↬If you need to make changes to your subscription order after the auth/order creation date please email customer service at customer.service@paizo.com

Customer Service Lead Representative

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Greetings for the pazio customer service team!
our warehouse team has informed us that all March subs are nearly completed and that they'll be moving onto international orders first thing Monday morning If you have are having any trouble with your subscription order please send an email to customer service at customer.service@paizo.com so we can ensure we get you a replacement asap. Many thanks!

Customer Service Lead Representative

1 person marked this as a favorite.

I apologize about that type-o . The correct dates should be accurate now.

Customer Service Lead Representative

1 person marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases for March

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #189: Dreamers of the Nameless Spires (Gatewalkers 3 of 3)

•Pathfinder Lost Omens:
Pathfinder Lost Omens: Firebrands

•Pathfinder Lost Omens Special Edition :
Pathfinder Lost Omens: Firebrands Special Edition

Starfinder Products

•Starfinder Adventure Path:
Starfinder Adventure: Drift Crisis Case Files

•Starfinder Maps:
Starfinder Flip-Mat: Amusement Park

•Starfinder Accessories:
Starfinder Deck of Endless NPCs

•Non-subscription Paizo Products•
Pathfinder Flip-Mat Classics: Noble Estate

•Authorization (Order Spawning) Date: Thursday, March 9th
•Begin Shipping Estimate: Monday, March 13th
•End Shipping Estimate: Friday, March 24th
•Street Date for Paizo Products: Wednesday, March 29th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service at (customer.service@paizo.com)

Customer Service Lead Representative

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We are currently aware of a systems issue keeping us from processing digital subscriptions for February. We are currently working on the problem at hand and will post an updated timeline once we can establish our next steps in the process, we thank you for your patience while we sort this matter out. We hope to have this issue resolved soon.

Customer Service Lead Representative

5 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases for February

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #188: They Watched the Stars (Gatewalkers 2 of 3)

•Pathfinder Rulebook:
Pathfinder Treasure Vault

•Pathfinder Special Edition Rulebook:
Pathfinder Treasure Vault Special Edition

•Pathfinder Lost Omens Special edition Subscription:
Pathfinder Lost Omens: The Mwangi Expanse Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat Classics: Winter Forest

Starfinder Products

•Starfinder Adventure Path:
Starfinder Adventure Path #50: Clockwork Demons (Drift Hackers 2 of 3)

•Non-subscription Paizo Products•
Pathfinder Treasure Vault Pocket Edition

•Authorization (Order Spawning) Date: Thursday, February 2nd
•Begin Shipping Estimate: Monday, February 6th
•End Shipping Estimate: Friday, February 17th
•Street Date for Paizo Products: Wednesday, February 22nd

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Lead Representative

3 people marked this as a favorite.

A Happy Monday to All!
It is with great pleasure that I'd like to inform all you fine folks that our warehouse team has informed us that 99% of January subs have been shipped out! and that only a handful of stragglers are left and will shipping out by the end of today 1/23. If you have are having any trouble with your January subscription order please send an email to customer service at customer.service@paizo.com with the Header of (January Sub order) along with the associated paizo email address and order # and we can assist in getting that to you asap, Many thanks!
-Austin

Customer Service Lead Representative

1 person marked this as a favorite.

@Terevalis Unctio of House Mysti
I can confirm that our CSR Jackson has responded to that ticket 2 days ago on (Wed, Jan 11 2023 at 10:25 AM) please check your inbox for a response to your inquiry.

Customer Service Lead Representative

3 people marked this as a favorite.

The CS team has given our warehouse team the green light to begin shipping subscriptions as of yesterday 1/12
If you have are having any trouble with your January subscription orders please send an email to customer service at customer.service@paizo.com so we can ensure your order processed properly!

Many Thanks!

Customer Service Lead Representative

10 people marked this as a favorite.

we'd like to express our continued apologies to all you patient folks currently waiting for Januarys product authorization. The issues plaguing this auth are persistent but currently still being worked on. We thank you again for your patience on this manner and will continue to update this thread going forward.
Many thanks! -Austin

Customer Service Lead Representative

2 people marked this as a favorite.

January scenarios will authorize on Monday, January 23rd.
Order Fulfillment will be on Wednesday, January 25th.

To help us get your products to you without a delay, we urge you to ensure your payment methods are up to date. Please let us know if you need any assistance with your subscription(s) by emailing customer.service@paizo.com This ensures we can process your order as quickly as possible.

The following items will be included in January's digital releases:

•Pathfinder Society Scenarios •
Pathfinder Society Scenario #4-08: Battle for Star's Fate

•Starfinder Society Scenarios •
Starfinder Society Scenario #5-13: Finding the Forgotten

Pathfinder Bounties:

Pathfinder One Shot:

Note: In addition to this post, we'll also be sending an email out to Society Scenario subscribers with this information!

Customer Service Lead Representative

5 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in January

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #187: The Seventh Arch(Gatewalkers 1 of 3)

•Pathfinder Lost Omens Special Edition:
Pathfinder Lost Omens: Ancestry Guide Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: Alien Ruins

•Pathfinder Accessories:
Pathfinder Fists of the Ruby Phoenix Battle Cards

Starfinder Products

•Starfinder Maps:
Starfinder Flip-Mat: Basic Terrain Multi-Pack

•Non-subscription Paizo Products•
Pathfinder Adventure Path: Fists of the Ruby Phoenix

Pathfinder Adventure Path: Fists of the Ruby Phoenix Special Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Authorization (Order Spawning) Date: Monday, January 9th
•Begin Shipping Estimate: Wednesday, January 11th
•End Shipping Estimate: Friday, January 20th
•Street Date for Paizo Products: Wednesday, January 25th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer

Customer Service Lead Representative

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we will be running digital sub fulfillment here shortly. Thank you all for your patience in this manner.

Customer Service Lead Representative

2 people marked this as a favorite.

We are very sorry that a systems issue kept us from processing digital subscriptions for December. We are working on the problem now and will post an updated timeline once we can establish our next steps. we hope to have this issue resolved soon.

Customer Service Lead Representative

4 people marked this as a favorite.

The CS team has given our warehouse team the green light to begin shipping subscriptions as of yesterday 12/1
If you have are having any trouble with your December subscription orders please send an email to customer service at customer.service@paizo.com so we can ensure your order processed properly!

many thanks!

Customer Service Lead Representative

2 people marked this as a favorite.

We have had a bit of a technical glitch in our system that prevented us creating physical subscription orders today as intended. We are troubleshooting the issue and hope to have it resolved by tomorrow. At this time, we do not foresee an impact on our expected start shipping date of Wednesday, 30 November 2022.

Customer Service Lead Representative

4 people marked this as a favorite.

Apologies, I had somehow missed adding those from my product list they should be on there now!

Customer Service Lead Representative

3 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in December

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #186: Ghost King’s Rage Blood Lords (6 of 6)

•Pathfinder Lost Omens:
Pathfinder Society Guide Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: Swamp Ruins

•Starfinder Adventure Path:
A Light in the Dark (Drift Hackers 1 of 3)

•Pathfinder Accessories:
Pathfinder Abomination Vaults Battle Cards

•Non-subscription Paizo Products•

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Monday, November 28th
•Begin Shipping Estimate: Wednesday, November 30th
•End Shipping Estimate: Friday, December 9th
•Street Date for Paizo Products: Wednesday, December 14th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer

Customer Service Lead Representative

2 people marked this as a favorite.

Greetings from the Paizo customer service team,
I would like to extend my apologizes to those who might have been awaiting an update concerning their November sub orders. As I should have updated this thread when we received confirmation from our warehouse team that sub orders had been completed. I can confirm that those orders have been completed as of last Thursday 11/10. So If you are still awaiting delivery on your Nov sub order please send an email to customer.service@paizo.com
With the subject as -Nov sub order and associated order# and email for you Paizo account so we can get that sorted for you ASAP. We are also currently aware of some issues affecting the granting of certain pdf drops for certain products this month so if you could also let us know of any digital asset you maybe missing as well that’d be greatly appreciated. Lastly I can also confirm emails are being answering within a timely manner with the help from our 2 newest CSR’s Jackson and Khangi so if you get a response from them feel free to welcome them as they are still learning the lay of the land round these parts.

Many Thanks -Austin

Customer Service Lead Representative

7 people marked this as a favorite.

Greetings once again,
The CS team has given the green light to the warehouse team to commence Sub shipping for November! For those who are waiting on Battles: Impossible Lands sets I can confirm they are in the warehouse so those pending order item notifications should be updated to the proper status soon.
Should you run into any order issues concerning current subs for November or past months Sub items please send an email to (customer.service@paizo.com)
with the subject matter ex: (Nov sub issues)
as well as any pertinent information associated with you Paizo account.

Many thanks!
-Austin

Customer Service Lead Representative

9 people marked this as a favorite.

greetings!
we had a blip in order creation this afternoon and will be finalizing the rest of subscription orders by the end of tomorrow.
If you don't receive an email about your sub generating by E.O.D tomorrow 10/28 please send an email to customer service at customer.service@paizo.com so we can ensure your order processed properly many thanks!
-Austin

Customer Service Representative

2 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in November

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #185: A Taste of Ashes(Blood Lords 5 of 6)

•Pathfinder Rulebook:

•Pathfinder Special Edition Rulebook:

•Pathfinder Lost Omens:
Pathfinder Lost Omens: Impossible Lands

•Pathfinder Lost Omens Special edition Subscription:
Pathfinder Lost Omens: Impossible Lands Special Edition

•Pathfinder Maps:
Pathfinder Flip-Mat: Deadly Mines Multi-Pack

•Pathfinder Adventure:

•Pathfinder Accessories:
Pathfinder Flip-Tiles: Monster Lairs

Pathfinder Relics Deck

•Pathfinder Pawns:

Starfinder Products

•Starfinder Adventure Path:
Starfinder Adventure: To Defy the Dragon

•Starfinder Roleplaying Game:
Starfinder Interstellar Species

•Starfinder Accessories:

•Starfinder Maps:
Starfinder Flip-Mat: Metropolis

•Non-subscription Paizo Products•

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Thursday, October 27th
•Begin Shipping Estimate: Monday, October 31st
•End Shipping Estimate: Thursday, November 10th
•Street Date for Paizo Products: Wednesday, November 16th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Representative

3 people marked this as a favorite.

Apologies everyone,
October's auth timing got a little weird because the original release date was 10/19 for subs and 10/26 for KM, but later both dates were made 10/26 without shifting when subs/distribution would be going out. So technically this gives our warehouse team an extra week to sort out distribution of subs we apologize for any inconvenience this may have caused for subscribers.
-Thank you again for your patience!

Customer Service Representative

4 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in October

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #184: The Ghouls Hunger (Blood Lords 4 of 6)

•Pathfinder Rulebook:

•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Legends Special Edition

•Pathfinder Lost Omens:

•Pathfinder Maps:
Pathfinder Flip-Mat: Crown of the Kobold King

Pathfinder Flip-Mat Classics: Pirate Island

•Pathfinder Adventure:
Pathfinder Adventure: Crown of the Kobold King

•Pathfinder Accessories:
Pathfinder Book of the Dead Battle Cards

•Pathfinder Pawns:

Starfinder Products

•Starfinder Adventure Path:
Starfinder Adventure Path #48: Masters of Time and Space (Drift Crashers 3 of 3)

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:

•Non-subscription Paizo Products•
Pathfinder Adventure: Crown of the Kobold King Special Edition

Starfinder Adventure Path: Dead Suns compilation

Starfinder Adventure Path: Dead Suns compilation Special Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Monday, October 3rd
•Begin Shipping Estimate: Wednesday, October 5th
•End Shipping Estimate: Monday, October 17th
•Street Date for Paizo Products: Wednesday, October 26th

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Representative

3 people marked this as a favorite.

SHIPPING UPDATE:

Greetings, I have gotten word that our Warehouse is currently working through the last of the subs for Septembers run and that they should be out the door today. Also that the system combined some subs with Kingmaker orders and they should be finished by Wednesday the 21st, in time for street date!

After subs are done priority will be given to the remaining Kingmaker orders.

If you still are havent received shipping confirmation for either your September subs or Kingmaker orders please email customer service with your Paizo associated email account at customer.service@paizo.com
with the Subject line :
(September subscription order # )
or
(Kingmaker order#)

Many thanks.
-Austin

Customer Service Representative

4 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in September

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #183: Field of Maidens (Blood Lords 3 of 6)

•Pathfinder Rulebook:

•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Gods & Magic Special Edition

•Pathfinder Lost Omens:

•Pathfinder Maps:
Pathfinder Flip-Mat: Planar Tavern

•Pathfinder Adventure:

•Pathfinder Accessories:

•Pathfinder Pawns:

•Adventure Card Game:

•Adventure Card Game Class Decks:

Starfinder Products

•Starfinder Adventure Path:

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:
Starfinder Flip-Mat:Space Station Promenade

•Non-subscription Paizo Products•
Starfinder Alien Archive 2 Pocket Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Tuesday, September 6
•Begin Shipping Estimate: Thursday, September 8
•End Shipping Estimate: Friday, September 16
•Street Date for Paizo Products: Wednesday, September 21

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Representative

5 people marked this as a favorite.

Our warehouse team has informed us that August Subs have been completed. If you have not received shipping confirmation for your august order please send a support ticket to customer.service@paizo.com with the Subject EX: August subscription issue along with your order # and associated email for your Paizo account. We are currently working through a larger than normal backlog so please allow some time for us to resolve these issues. Thank you.

Customer Service Representative

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Shipping update- all domestic sub labels are printed and should ship today 8/22

International orders will print next and go out.

300-400 combo orders with subs/sidecart to ship and should be done by the end of the week.

Customer Service Representative

7 people marked this as a favorite.

Customer service has given our warehouse team the green-light to begin shipping.

Customer Service Representative

6 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #182: Graveclaw (Blood Lords 2 of 6)

•Pathfinder Rulebook:

•Pathfinder Special Edition Rulebook:
Pathfinder Lost Omens: Character Guide Special Edition

•Pathfinder Lost Omens:
Pathfinder Lost Omens: Travel Guide

•Pathfinder Maps:
Pathfinder Flip-Tiles: Villain Lairs Set

•Pathfinder Adventure:

•Pathfinder Accessories:

•Pathfinder Pawns:

•Adventure Card Game:

•Adventure Card Game Class Decks:

Starfinder Products

•Starfinder Adventure Path:

Starfinder Adventure Path #47: Nightmare Scenario (Drift Crashers 2 of 3)

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:

•Non-subscription Paizo Products•
Starfinder Armory Pocket Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Thursday, AUGUST 11
•Begin Shipping Estimate: Monday, AUGUST 15
•End Shipping Estimate: Friday, AUGUST 26
•Street Date for Paizo Products: Wednesday, AUGUST 31

Order advice:
↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬ If you have a licensed subscription you can choose to have it shipped as soon as possible, or with your monthly subscription shipment. This setting is available on a per subscription basis on your My Subscription page.
↬If you have questions about your individual order or subscriptions, please email customer service.

Customer Service Representative

10 people marked this as a favorite.

This month's subscription shipping hit a few technical snags as well as the expected pressures of Gen Con preparation. As a result, we will not be done with shipping today, but are continuing to work on it to get everything shipped as soon as possible. We will keep this thread updated with more information as we receive it from our Warehouse department.

Customer Service Representative

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locked for moderation

Customer Service Representative

7 people marked this as a favorite.

CS has given the warehouse team the thumbs up to begin shipping sub orders.

Customer Service Representative

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We have a systems update ready to roll! As a result, we are going to wait for it to occur before we authorize July subscriptions. We plan for our new subscription authorization date to be Friday, July 8th. We are not pushing fulfillment, so we will start shipping subscriptions on Monday, July 11. We appreciate your understanding!

Customer Service Representative

10 people marked this as a favorite.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in JULY

•Paizo Subscription Products•

Pathfinder Products

•Pathfinder Adventure Path:
Pathfinder Adventure Path #181: Zombie Feast (Blood Lords 1 of 6)

•Pathfinder Rulebook:
Pathfinder Dark Archive

•Pathfinder Special Edition Rulebook:
Pathfinder Dark Archive Special Edition

•Pathfinder Lost Omens:

•Pathfinder Maps:
Pathfinder Flip-Mat Classics: Theater

•Pathfinder Adventure:

•Pathfinder Accessories:

•Pathfinder Pawns:

•Adventure Card Game:

•Adventure Card Game Class Decks:

Starfinder Products

•Starfinder Adventure:
Starfinder Adventure: Redshift Rally

•Starfinder Roleplaying Game:

•Starfinder Accessories:

•Starfinder Maps:
Starfinder Flip-Mat: Star Knight Starships

•Non-subscription Paizo Products•
Pathfinder Dark Archive Pocket Edition
Starfinder Pact Worlds Pocket Edition
Pathfinder Lost Omens: World Guide Special Edition

•Subscription Products by other Publishers•

•Comics: —
•Battles: —
•Miniatures: —

•Non-subscription Products by other Publishers•

•Authorization (Order Spawning) Date: Friday, JULY 8
•Begin Shipping Estimate: Monday, JULY 11
•End Shipping Estimate: Friday, JULY 22
•Street Date for Paizo Products: Wednesday, JULY 27

Order advice:
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