Order 4765758

[Renato Boson]

Hello there!
The order I made hasn't arrived yet. It was supposed to arrive yesterday (16th of May).
How to proceed?
Thanks!

[Diego Valdez]

Hello Renato,

Your order had an estimated 40 business days in transit to you and should have arrived by now. So it sounds like it is lost in the post. I have set up a replacement for you which should be on its way soon. You will be receiving an email confirmation. Please look it over and let me know if any changes need to be made.

[Renato Boson]

Hello, Diego. I received the e-mail and looked at it. Kind of late, but no information had to be changed.
Can't we do anything to be sure it won't get lost again?
Thanks!

[Katina Davis]

Hello Renato,

Thank you for your question! Unfortunately, we do not have tracking information available for international orders unless they are shipped out via UPS International. I would say when it gets close to the arrival time, check in with your local post office or customs office to see if they can help you locate it. If it still doesn't show up, just let us know and we'll see what we can do.

Thanks!
-Katina