March Order not Shipped yet?? Order #s 4225279 and 4225786


Customer Service

Grand Lodge

Sorry, but I am new to this and only just discovered Katina Davis's March monthly shipping thread. On the last post it says to post here if you still haven't received a shipping notification thread.

I started a new subscription with Order # 422 5279 back in February, and the first two items Adventure Path #115 and Adventure Path #116 were down to be shipped together in Order # 422 5786 "towards the end of March" .

I haven't received any notification yet that they have shipped and when I look at the orders in my account they are still listed as not having shipped yet. I think that they should have.

Thank you for any information that you can supply with regards to the status of this order. If there is something that I have to do my end, please feel free to e-mail me.

Thank you for your time
B.

Customer Service Representative

Hi Beardragon,

It looks like #115 and #116 ended up in a strange order limbo. I've rescued them and moved them to your sidecart, so they should get combined with your April order (which we'll be generating soon).

If you want them set to ship sooner, please let us know.

Thanks!

~Sharaya

Grand Lodge

Cheers for that Sharaya,

Thank you for your help...... I was very unsure what was going on.

Thanks again for your time
B.

Grand Lodge

One final comment, I have just received my pre-shipment e-mail for March and April. Everything seems to be in order.

Thank you so much for your help and speed of response..... add another +1 to you customer service rating. ;-)

Cheers
B.

Customer Service Representative

1 person marked this as a favorite.

Glad to hear everything is good now.

And thanks! ^_^

Community / Forums / Archive / Paizo / Customer Service / March Order not Shipped yet?? Order #s 4225279 and 4225786 All Messageboards
Recent threads in Customer Service