EJDean |
A payment was authorised for the order on Oct 1, and retried just a few minutes ago. The retry failed, because the original authorisation takes longer to expire than the week that Paizo allows.
The card in question is a debit card I use for online purchases, and usually only has the necessary balance on it. Because of your system assuming that an authorisation expires after a week, and because my subscription orders always seem to take longer than a week after authorisation to ship, I was double charged.
Is it possible to extend the reauthorization period so I can avoid this?
Katina Davis Customer Service Representative |
Hello EJDean,
Thanks for bringing this to our attention. I've taken a look into your order #4086827, and it looks like the retry did work. I can see a new authorization pending, and the previous one should be reversed back to your account within 1 - 5 business days.
Unfortunately, we don't have a way to change the authorization times. The holds can sometimes be trickier to lift for international banks, but it should reverse on it's own. For more information about our authorization process, please visit our authorization FAQ here.
I hope this has been helpful! Please don't hesitate to ask if there are any further questions or concerns that you may have, and I'll be more than happy to help out.
Thanks!
Katina