Hi team - I recently restarted my Adventure Card Game subscription (in order 4059754), opting to start with the Character Add-on Deck. When I checked the status of my subscription order to see what has been moved to November, I noticed that the Mummy's Mask Base Set has been added as well which has dramatically added to the delivery cost of the order due to its weight.
Do I have to start with the Mummy's Mask Base Set, or can I please have the Mummy's Mask Base Set removed and start the subscription with just the Character Add-on Deck? Are the promo cards (if there are any at all this time around) associated with the Base Set or the Character Add-on Deck?
Cheers!
Hi Mawgrim,
I'm not finding anything is the system that would indicated that it's actually going to generate the base set for you, so I think that is just a display glitch. However, I'm filing an issue for the tech team to take a look at it.
If you don't hear anything back on that, and if the Base Set DOES get added to your order when the October order is generated, please let us know asap so we can get it cancelled.
The promo cards for this release month are associated with the Character Add-On Deck instead of the Base Set.
Thanks!
~Sharaya
Hi Sharaya - cheers very much for looking into that for me. I'll keep my eyes open for the order generation email and let you know if anything has gone awry :)
This happened to me too. I just mailed support separately about it, so I'm just waiting for them to look into it. It's a very scary thing to see a big box product suddenly added to an international order, especially right before payday ;)
The tech team is working on this and we are expecting that it will be resolved before we start generating the October orders.