Checking on the status of the paints and brush in this order I ordered this over a month ago.
Thanks
Joey
Customer Service Representative
|
Hello Joey,
It looks like we're still waiting on two of the items to come in from our distributor. Those items are:
-Kolinsky Sable Brush - 40/0 Detail
-Master Series Complete Paint Set (09001 - 09108)
It looks like it's taking longer for those to reach us than anticipated. I'm sorry for the delay! Would you like me to leave them in this order and have everything sent out together once we receive them? Or would you prefer that I put the delayed items into your sidecart or their own order? Just let me know and I'll be glad to take care of it as soon as I can.
Thanks!
Katina
Keep holding them. The Minis do no good with out the paints.
Are they on back order?
|
Customer Service Representative
|
Hello Joey,
Thanks for your response! They're not technically backordered since that usually means that the manufacturer themselves has to get or make more. In this case, it seems that there's just been a hiccup in the supply order. I apologize for any inconvenience or confusion that this may have caused.
I've alerted the powers that be, and hopefully we'll be able to get this resolved soon. In the meantime, just let me know if there are any changes that you'd like to make on the order before it's shipped.
Thanks, and have a great weekend!
Katina