"This order requires a valid payment method."


Customer Service

Grand Lodge

My Visa is working for everyone but you guys, I want to give you my money!

Silver Crusade

It might be an issue with verifying the address, try that.

I am not a Paizo employee.


Same here -- trying to buy from the web site, but my card, which works everywhere else is not a "valid payment method" for paizo.

By the way -- im trying to purchase a pdf. So there should be no freight or delivery issues.

Silver Crusade

It's a bank thing, not a delivery thing. Make sure your addresses exactly match.

Customer Service Representative

Hi Raaf. and Nimrodx,

Please try logging into paizo.com with an incognito or private window and attempting your purchase again. If this doesn't work for you, send us an email and we'd be happy to work out this issue with you. Thanks for your patience!


No. This did no help. Same error

Lantern Lodge

Not sure if this helps (or if you are having the same problem), but I had a similar sounding problem last week (5/28) when placing an order. The payment by my credit card which was already on file with Paizo was declined twice due to a mismatch in the billing address.

Note, I don't want mail coming to my house because people steal the mail out of the mailboxes, so I have my card set up with a "residence address" which is required, and a "mailing address" where the credit card company mails everything. The mailing address is the billing address used for all payments and I have no problems.

So, at Paizo, I changed my "billing" address from my mailing/billing address to my residence address, and the charge went through on the third try without a hitch.

SO, if you have a different mailing/billing address from your residence address, then maybe try changing your billing address at Paizo to your residence address and see if the charge goes through.

No idea if this is an issue with the Paizo payment processor or my credit card company.

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