Checkout Issues


Customer Service


Hello,

I recently attempted to purchase some of the pathfinder promotional posters and have run into a strange issue during checkout. As I go to confirm order and click place order, it keeps cycling me back to my payment regardless of what I seem to do. I've tried multiple forms of payment as well and it has yet to fix the situation.

Customer Service Representative

Hi Vilkas Seastrider,

It looks like your card is being declined. The system should be providing that feedback, but unfortunately that seems to be a new bug that needs to be fixed.

The cards have been declined with the message "General decline of the card. No other information provided by the issuing bank." Unfortunately, I don't have any more information than that about why it's getting declined.

If you have any further questions or concerns, please let us know.

Thanks!
~Sharaya

Community / Forums / Archive / Paizo / Customer Service / Checkout Issues All Messageboards
Recent threads in Customer Service