So my sidecart tells me to "contact customer service" about it being "suspended and will not ship until further notice.". Curious what that means and how I fix it, since I've been wondering where my items have been all this time and only now noticed this on my profile. I have received no emails as to why this happened and am once again frustrated that my items aren't shipping to me when soonest available.
I know there is some way to undo the "sidecart" option. But there's no way to view the items in a "cart" again to undo the sidecarting. This seriously needs to be fixed since my subscription is automatically putting them in sidecart. I go to my subscriptions page and it says "hold for monthly shipment" as well as "ship as soon as possible" and both are greyed out. I do not have sidecart selected as a shipping method either.
Is there any compensation that can be given? Because I don't understand why I'm paying for a subscription if these books don't ship ASAP.
Customer Service Representative
|
Hello Emn1ty,
Thank you for bringing this to our attention! I'm sorry for the confusion with your order, but it does appear that this was a mixup on our end and not something that should happen normally. I'm very sorry for the inconvenience that this may have caused you.
I have set up the order to be shipped out as soon as possible, and our warehouse should send you a confirmation email to let you know when the order is on it's way. As an apology for the long delay, I've granted the order free shipping.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you as best I can.
Thanks!
Katina