Trying to place order - tax code not working?


Customer Service


Hi.
I'm trying to apply the tax rebate code to my current order (a dragon mini and iconics 2) but it isn't making any difference to teh actual price.
Help please.

Customer Service Representative

Hi,

Thanks for letting us know. I've poked some things from our side, so the price should reflect that additional discount now.

Please let me know if it retains the price after you submit the shopping cart. If it doesn't, I can give it another kick.

Thanks!
~Sharaya


Tahnk you.
It doesn't appear to have made any fifference - the pathfinder Advantage is applying, as always, but nothing more.

Customer Service Representative

Thanks for the update. I've kicked it again and submitted the order from our side.

You should get an email confirming the order information. Please review it and make sure everything looks good. I have set it to be suspended until we hear back from you.


That looks perfect - many thanks :)

Customer Service Representative

Great! Thanks for the update. I have unsuspended it, so it should get added into the shipping queue sometime in the near future.


Hi - has this actually worked? I'm still seeing this order as 'Pending'

Customer Service Representative

Orders will remain "Pending" until the warehouse processes them for shipping. The items on your order have an estimated product availability of shipping from our warehouse in 1 to 7 business days. Currently, it is about the 6th business day.

It looks like your order is currently on a packing list, which means it should be on its way out to you soon.

If we can help with anything else, please let us know.

Thanks!
~Sharaya

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