Please combine these orders so that I may get the $10.00 shipping discount and please update the shipping to the UPS Ground option that I selected during the order number 3340066. Thank you.
Thanks for combining and your quick response considering all the emails you are receiving.
I just realized while checking the tracking of this shipment that it was sent postal. I had asked for the shipping to please be updated to the UPS Ground option, see original post. I had wanted the shipping option updated in hopes of getting the products faster. I was aware of the shipping delays, but I had hoped that the upgraded shipping option might still allow me to get the package before my wife's birthday. The tracking on this has not had any movement on it since 11/8/14. Any explanation as to why?
Package Tracking Shipped Thu, Nov 6, 2014
Date Description Location
Nov 8 2014 Package transferred to dest MI facility Auburn, WA
Nov 7 2014 Package processed by UPS MI Auburn, WA
Nov 7 2014 Package received for processing Auburn, WA
Customer Service Dire Care Bear Manager
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I am so sorry that I missed the request for upgrading shipping to UPS ground. The UPS Mail Innovations tracking does have a higher rate of missed scans resulting in tracking stalling even thought the package is still on its way. Often this tends to happen when Mail Innovations hands the package off to the USPS depot near its destination. I've refunded the shipping to store credit for you and sent you an email about it as well.
Thank you. That was not necessary to do, but I do appreciate it.