I was one of the folks who pledged for the Print Pack Add-on and didn't get into the fulfillment manager until the Emerald Spire hardcover had sold out. I am at this point satisfied with the alternative print pack option that Goblinworks offered -- except for the fact that I haven't seen an order for it in my account yet.
On Sept. 29, goblinworks customer support said they had all needed info from me and would be passing it over to Paizo, but I still haven't seen an order show up in my account. I could understand it not shipping yet (since my Oct. 6 order was just processed for shipment today), but considering how long it's taken to get to this point, I really would like to know it's in the queue somewhere.
Any help?
Thanks for letting us know about that. It looks like the goblins snagged something in the system somewhere.
I've fixed things and the order should be showing on your account now (you should also get an order confirmation email).
And, pop!, there it is. Thanks for rescuing it from the goblins.