Need help with an ordered product


Customer Service

Dark Archive

Hi!

I ordered some products in october 2nd and it's still pending, but I don't know why.

How can I contact the paizo's staff?

Thank you for the help.


You'd need to post something in the Website Feedback forum. I've flagged this so a moderator will move it there.


For a question about an order, Customer Service is the correct forum. Website Feedback is for problems/suggestions for the site.


It was in OTD when I posted that >_>

Customer Service Ray of Funshine

Hi SirPeter,

It looks like the items on your order should be good and things should be able to ship as soon as the warehouse get to you in the queue.

Currently, we don't have an great estimate for when any specific Great Golem Sale order may ship, because of the volume of sale orders to process. Sorry for any inconvenience!

Dark Archive

Thank you for the help!

Dark Archive

Sharaya wrote:

Hi SirPeter,

It looks like the items on your order should be good and things should be able to ship as soon as the warehouse get to you in the queue.

Currently, we don't have an great estimate for when any specific Great Golem Sale order may ship, because of the volume of sale orders to process. Sorry for any inconvenience!

Can I edit my order? I want to change the payment method and add more products. If I can, how can I do that?

My order #3308289

Thank you again.

Customer Service Ray of Funshine

To add more products to an order that has not yet processed for shipping, when going through the check out process, you should take the following steps:

From the shopping cart, hit the "Proceed to Checkout" button
This should bring you to a section with different numbered buttons that you can click on.
Click on "Step 2 - Shipping"
Click the button that says "Change Shipping Details"
This should should bring you to a page the will display all available shipping options and methods for the order at the time is it being placed. One of the options should be combine with order 3308289, if that order has not yet started processing for shipping.

I *think* the system will also let you change the payment method during that time. If it gives you any trouble with it, please contact us via email or phone (with the last 4 digits of the alternate card), and we can change the payment method from our side. Thanks!

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