Order 3308974

[Vinakro]

I placed this order on the 5th October and it's still processing, can I get an update? I've emailed but gotten no reply.

I also asked about adding an item onto the order; I have the option to add what's in my cart to the same shipment in the shipping options, but in the confirm order section it shows as a separate shipment (which for an international order is more expensive instead of combining). Is there some way to fix this?

Cheers

[Sharaya]

We've been receiving an extremely high volume of inquires. We're doing our best to work through our backlog. Thank you in advance for your patience, we will get to you email as soon as we can.

[Vinakro]

Hi,

I remembered today that I made this order; I still haven't received it! I sent an email that hopefully someone can reply to. I completely forgot I placed the order after mid-December as I began preparing for Christmas.

Can someone please help me in regards to tracking the order down?

Cheers

[Sara Marie]

We shipped it out on October 28th with a 12-20 business day estimate for shipping (so it should have arrived by now). Can you review the order in your order history and make sure the address looks correct? If there is any issue with the address, please email us at [e-mail], otherwise confirm by email or reply to this thread if it correct. Once you review & correct or confirm the address we can set up a replacement for you.

thanks
sara marie