Item in Sidecart being sent twice and charged twice


Customer Service


I just got an email with this important piece of text

Quote:


The following products are included in this shipment:
1 x Pathfinder Player Companion: Advanced Class Origins (PFRPG)

This order has been processed and finalized for shipment. It can no longer be altered.

This is odd because in my order history I put that book into my sidecart so it could be mailed with my AP subscription and I could save on shipping.

I just checked and I am indeed being charged twice on shipping and for the book! Once for the order containing my AP subscription+the items in my sidecart, including AC:O and once for just for AC:O.

Order of just ACG:O. 15$ charge.
Order containing all within 61$ charge
Temporary statements of charges

Am I getting two copies of the AC:O? I did not want two copies, especially not pay for two copies+shipping.


Bump?


And now I have been charged the 15.30$. I would appreciate it if Paizo removed the 15.30 from Order 3232267 (The 61$ order that had ACG:O).

Alternatively they could remove ACG:O from Order 3232267 and give me free shipping on that order.

I most definitely did not order or want two copies of the same book and even moreso did not want to have it shipped separately to me so that I was paying for both the book and shipping twice.


You can do it!


1 person marked this as a favorite.

Hey ID - you may want to call about this order. Unfortunately bumping a post in the Customer Service thread can delay response, since they work oldest to newest (or so I've heard).

Phone # is in the "Contact Us" link on the left.


Phoned in and it got taken care of by a very nice representative!

Customer Service Ray of Funshine

Thanks for calling! Glad to help get this straightened out!

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