Hey CS-Team!
I ordered the Numenera Core Book yesterday, got the confirmation email with the above mentioned order number just fine, everything seemed good.
Today I looked into the 'My Account' section at the Order history, where I did not find that order.
Could you look into that issue please?
And maybe ship that book with my July subscription order #3194732? (If that's not too much of a problem, that is.)
Thanks for your work!
It looks like the Numenera book was submitted to your sidecart.
Since your July subscription order was created in the system on the 13th, and this was submitting on the 14th to the sidecart, it got added to the sidecart for NEXT month's subscription, rather than the subscription order that was pending.
I have moved it to the pending subscription order and you should soon get an email confirming the updated order information. Based on the weight of this book, it looks like the only shipping option for it is Priority, so the cheapest shipping method for this order is the Priority rate it is showing.
If you have any other questions, please let me know.
Thanks!
Sharaya
Thanks Sharaya, got the confirmation mail!
Might have been my bad when selecting the shipping options, thinking things in the sidecart are supposed to ship with pending or coming orders. Will look at such things closer in the future.
Thank you for your work again.