Hello.
I am still waiting on order
Order # 1259420
Placed October 7, 2009
Purchaser Taliesin Hoyle
talhoyle@yahoo.com
I usually wait thirty business days before I start to worry. There was a request for a telephone number, which may have caused a delay. It is not uncommon for parcels to take a long time to reach me here in Taiwan. This is quite a large order.
Please use whatever tracking you have to find out where this Paizo goodness and sweet sweet plastic have got to.
Director of Sales
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Hello.
I am still waiting on order
Order # 1259420
Placed October 7, 2009
Purchaser Taliesin Hoyle
talhoyle@yahoo.comI usually wait thirty business days before I start to worry. There was a request for a telephone number, which may have caused a delay. It is not uncommon for parcels to take a long time to reach me here in Taiwan. This is quite a large order.
Please use whatever tracking you have to find out where this Paizo goodness and sweet sweet plastic have got to.
Unfortunately, we do not have any method of tracking international packages whatsoever. All we can really do is wait until the package shows up on one side or the other. It is exceedingly rare for a package to disappear altogether, but long delays to occur.
Most likely, your package has merely been delayed. Therefore we need to give it more time (even though it's already been over a month) to show up. If it shows up back here, I will let you know immediately.
If it fails to show up altogether, I will make sure you get everything replaced/refunded.
Thanks,
cos
What would be a sensible interval to wait?
It is two months now. What is the longest delay that would still allow hope?
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Director of Sales
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It is two months now. What is the longest delay that would still allow hope?
Unfortunately, there is not a good answer to that question. For a large package going to Taiwan, there is no rule of thumb for how long it can or should take. The only advice I can really give at this point is "wait longer", since any time frame I give will be completely arbitrary.
It is actually very rare for a package to disappear completely. Your package is still most likely going to show up. However, at this point, it probable that it will show up back here.
Please give you package another month to arrive. I'm really not trying to give you the runaround, but there is really nothing I can do until we have given it more time to show up.
Thanks,
cos
No package has arrived. It is the fourth of December. Do I need to buy a bestiary from the Scratch and Dent sale? I am not being snarky, I just need to know before the S and D sale runs out of bestiaries.
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No package has arrived. It is the fourth of December. Do I need to buy a bestiary from the Scratch and Dent sale? I am not being snarky, I just need to know before the S and D sale runs out of bestiaries.
I've set up replacements for the Bestiary and the two other PF books and they will go out with your next subscription shipment. However, for the other items in the order, we'd like to give the package a little bit more time. International packages occasionally get seriously delayed for a variety of reasons and if the post office has decided to send it back to us (as they occasionally do) it can take even longer.
thanks,
Sara Marie
It has now been sixteen weeks since the order was shipped. I appreciate that you have replaced the missing subscriptions. What I want to know now, is when you are going to move from "Wait a bit longer" to "It's gone".
Just please give me a date that I can mark on my calendar.
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It has now been sixteen weeks since the order was shipped. I appreciate that you have replaced the missing subscriptions. What I want to know now, is when you are going to move from "Wait a bit longer" to "It's gone".
Just please give me a date that I can mark on my calendar.
You may want to try contacting your customs office or local post office to see if perhaps they are holding the package and did not notify you. Unfortunately many of the items on your order are going to be hard to or impossible for us to replace, so we'd like to give this package as much time as possible.
thanks,
Sara Marie
I just received the bestiary and other books. Thank you for the replacements.
When I placed the order for the miniatures, I knew that their availability was for a limited time only. That is why I placed such a large order in the first place. I understand that you simply do not have most of them ready to sell. I get that. What I need now is resolution, whichever form it takes. I am one of those people who can't stand lack of closure or clarity. Whatever you decide to do about this order now, please decide within a week or so. I need to put this behind me. I hope this doesn't sound melodromatic, but unresolved tasks and issues actually cause me enough stress to disrupt my sleep.
If your decision is "We are sorry, but we cannot replace the miniatures that went lost in the post" I will understand. I would prefer that to "Wait a little longer, it might show up"
Thank you.
Taliesin Hoyle.
Here is the list of what I am missing.
D&D Miniatures—Night Below: Greater Barghest
2x D&D Miniatures—Night Below: Ice Mephit
D&D Miniatures—Night Below: Medusa Archer
2x D&D Miniatures—Night Below: Prisoner
D&D Miniatures—Night Below: Large Chaos Beast
Dungeons & Dragons Miniatures—Desert of Desolation: Astral Stalker
5x Dungeons & Dragons Miniatures—Desert of Desolation: Blood of Vol Fanatic
Dungeons & Dragons Miniatures—Desert of Desolation: Snaketongue Cultist
Dungeons & Dragons Miniatures—Dungeons of Dread: Drow Wand Mage
Dungeons & Dragons Miniatures—Dungeons of Dread: Giant Centipede
4x D&D Miniatures—Against the Giants: Ochre Jelly
D&D Miniatures—Demonweb: Deathlock Wight
5x D&D Miniatures—Demonweb: Sharn Redcloak
D&D Miniatures—Demonweb: Guard Drake
D&D Miniatures—Demonweb: Troglodyte Curse Chanter
4x D&D Miniatures—Dangerous Delves: Foulspawn Grue
D&D Miniatures—Dangerous Delves: Hippogriff
D&D Miniatures—Legendary Evils: Balor
2x D&D Miniatures—Legendary Evils: Doomdreamer
4x D&D Miniatures—Legendary Evils: Goblin Cutter
2x D&D Miniatures—Legendary Evils: Human Rabble
2x D&D Miniatures—Legendary Evils: Minotaur Thug
2x D&D Miniatures—Legendary Evils: Scarecrow Stalker
3x D&D Miniatures—Blood War: Harmonium Guard
Dungeons & Dragons Miniatures—Unhallowed: Strahd Zombie
Dungeons & Dragons Miniatures—Unhallowed: Torturer
D&D Miniatures—Harbinger: Gnome Recruit
2x D&D Miniatures—Harbinger: Werewolf
D&D Miniatures—Dragoneye: Gnome Fighter
D&D Miniatures—Dragoneye: Hobgoblin Warrior
2x D&D Miniatures—Archfiends: Dalelands Militia
D&D Miniatures—Archfiends: Sage
D&D Miniatures—Giants of Legend: Displacer Serpent
Bump