Got my authorization email. 11lbs of Paizo products. Missing the PaizoCon Hero Point tokens so had to email customer service to check on them.
13 pounds for me.
Customer Service Representative
|
| 2 people marked this as a favorite. |
Okay, authorization is DONE and I've adjusted the orders missing the Paizo Advantage discount that have previously reported it as an issue. If you're still missing it, let me know here or email us, I promise it'll get fixed before you're charged and the order is shipped. ^_^
13 pounds for me.
mine says 11 pounds, but I only have one hardcover in the order, so yes, I might have gotten carried away with the sidecart.
6 lbs
Also did not get the PaizoCon hero point tokens in my Authorization. Definitely ordered them before they hit the back order status. Hoping we won't be told we have to wait 6 weeks or more for stock. Last time this happened that was the case.
| 1 person marked this as a favorite. |
Received my authorization and all looks great. It's been awhile and I'm very excited!
| 1 person marked this as a favorite. |
16 lbs and ~$300... I'm preparing for the complaints from the wife... lol
16 lbs and ~$300... I'm preparing for the complaints from the wife... lol
I told my partner but also made sure to mention that there are $99 in savings from deals/sales AND $104 in savings from the free Subscription PDFs!
Wife (not mine, I heard this somewhere) returning from shopping spree: "If we only had another $5,000 on our credit limit, I could have save us another 50 bucks!"
:-)
| 17 people marked this as a favorite. |
I just want to have a moment of appreciation for the CS and warehouse teams that have a monumental task in front of them, that of organizing and shipping so many items over the next several weeks. I can only imagine how full their warehouse must be right now, and how much extra effort just working around all that product to pick the orders.
May you get through this all safely and efficiently.
Also did not get the PaizoCon hero point tokens in my Authorization. Definitely ordered them before they hit the back order status. Hoping we won't be told we have to wait 6 weeks or more for stock. Last time this happened that was the case.
I noticed this too. Not a huge deal for me but wasn't what I was expecting
Also did not get the PaizoCon hero point tokens in my Authorization. Definitely ordered them before they hit the back order status. Hoping we won't be told we have to wait 6 weeks or more for stock. Last time this happened that was the case.
Email customer service. They moved mine to my order for me.
Also did not get the PaizoCon hero point tokens in my Authorization. Definitely ordered them before they hit the back order status. Hoping we won't be told we have to wait 6 weeks or more for stock. Last time this happened that was the case.Email customer service. They moved mine to my order for me.
Was just about to do that and then checked my pending order and they were already listed.
Thanks Raychael!
|
Customer Service Representative
|
| 3 people marked this as a favorite. |
Ooo, yes, email us or make a post if your sidecart didn't move! Sidecarts are really annoying when a product has had all it's inventory claimed, so it's likely if you had the Hero Point token(s) in your sidecart, it didn't move to the subscription order automatically.
Super easy to fix on our end, so just let us know if that hasn't happened!
Also, thanks to all of you for your kind messages and patience during the subscription fiasco these last couple months! We really appreciate it!
Additionally! There may be some weirdness in regard to shipping, so please check your shipping information to make sure it's correct/is your normal shipping method as far as you can tell. In this instance, email is best for reporting this issue because we can track it and coordinate with the warehouse more easily. Thanks again!
Damn, forgot about USPS bumping their prices. Randos of the internet, is UPS ground likely cheaper these days?
| 1 person marked this as a favorite. |
Damn, forgot about USPS bumping their prices. Randos of the internet, is UPS ground likely cheaper these days?
Not sure of the prices, but my shipping for the 3 aps and LOME was 19.38 to roughly the middle south of the US using UPS ground. That's before the 10$ discount for going over 100$.
Edit: My work has also had nothing but issues with USPS for the past year, so that figured in to using UPS ground for me. I had to wait over a month for 3 pairs of socks not too long ago.
|
Customer Service Representative
|
I got my auth twice (once yesterday then again a few minutes ago). Paizo Advantage discount not showing on either. Order 36533158
Fixed and resent the confirmation email (third time's the charm?)!
As a note, don't panic if you get a new confirmation email! Sounds like that might happen while we're taking care of shipping issues, but it's just an extra email, so ignore it if there aren't any changes!
Are we there yet?
f5
Are we there yet?
f5
I can already see how my day is going to go. Hope everyone there at Paizo has a great day! I'm sure it'll be intense, but we appreciate all your hard work.
| 2 people marked this as a favorite. |
and so my watch begins : )
Shipping begins today, correct?
So I realize I'm late to the party, i didn't get to start my sub until it seems after they had already done the pre-auth, and now my order is on pending with it saying "11 to 20 days" in the shipping estimate. So am I out of luck then, mine will not ship before the release date then? Order number 35080147 for reference. Sorry in advance, first time sub. I have no idea how this works.
You have a pending order, so the shipping process should pick it up. At what point during the shipping window that happens is up for grabs though. I’d say don’t worry about it until the end of the shipping window. If you don’t have a shipping email by then, email cs with your order number.
|
Customer Service Representative
|
I am also not showing Paizo Advantage on my order, 36531534.
...sort of. it shows all the prices crossed off but has the same price next to it.
Hello!
Paizo subscription discount is also missing from my order. Order #36534699
Fixed both and resent your confirmation emails!
Shipping should start today, barring any catastrophes, but that won't start until we've dealt with any tickets we've received about subscription orders. ^_^
I am also not showing Paizo Advantage on my order, 36531534.
...sort of. it shows all the prices crossed off but has the same price next to it.
Hello!
Paizo subscription discount is also missing from my order. Order #36534699
Fixed both and resent your confirmation emails!
Shipping should start today, barring any catastrophes, but that won't start until we've dealt with any tickets we've received about subscription orders. ^_^
Quick! Everyone stop putting in tickets! And I'm not just saying that because I'm already in the lifeboat!
Shipping begins today, correct?
Shipping begins no earlier than today. More likely, they will spend today sorting out the errors revealed in the shipping auth e-mails and begin shipping tomorrow.
| 1 person marked this as a favorite. |
Got my shipping emails, but the file sizes for the 3 AP volumes and Mwangi Expanse are about 4 times as big as normal, almost 200 MB each. Are we getting higher quality PDFs now?
Glad to see the shipping ball rolling! Now the wait begins.
Got my shipping emails, but the file sizes for the 3 AP volumes and Mwangi Expanse are about 4 times as big as normal, almost 200 MB each. Are we getting higher quality PDFs now?
Last month when I downloaded the Galaxy Exploration Manual for the first time, it had both the Single File and One File per Chapter versions bundled in a single zip file.
It was fixed the next time I downloaded, so maybe this is the case now?
|
Got my shipping emails, but the file sizes for the 3 AP volumes and Mwangi Expanse are about 4 times as big as normal, almost 200 MB each. Are we getting higher quality PDFs now?Last month when I downloaded the Galaxy Exploration Manual for the first time, it had both the Single File and One File per Chapter versions bundled in a single zip file.
It was fixed the next time I downloaded, so maybe this is the case now?
Nope. I grabbed the Single File downloads and they came out 176 MB for Mwangi, 121 for Despair on Danger Island, 151 for Ready? Fight!, and 170 for King of the Mountain. That's not including the interactive maps for the 3 AP volumes.
Customer Service & Community Manager
|
| 3 people marked this as a favorite. |
Domestic (US) shipping is starting today, however the tech, CS, and warehouse teams are looking at international shipping to investigate some orders that appear to be calculating shipping and handling using an incorrect shipping rate.
Thanks,
Sara
| 1 person marked this as a favorite. |
Got my shipping notice.
Let the near-constant refreshing of my email begin!
Hello! I am also missing my Paizo Advantage discount. Order 36448347
Thanks for your help!
|
Customer Service & Community Manager
|
| 6 people marked this as a favorite. |
Issue with some folks' international shipping has been investigated and Gary believes he has found the root. We are moving on to fixing existing orders, fixing the root cause, (and possibly long term, may be getting a really positive, future change from this whole derail).
~sara
|
Customer Service Representative
|
Hello! I am also missing my Paizo Advantage discount. Order 36448347
Thanks for your help!
Ah, sorry about that! I've applied the discount and you'll be refunded the difference as soon as it's processed by the bank associated with your payment method. Luckily, it's usually pretty quick!
Oh, I hope the root cause fix affects the whole process positively!
I know that there is a lot of big packages to ship, with international orders being further back in the queue now, but I am vibrating with excitement.