| J. A. |
Over a month ago, I ordered a copy of the ACG from Amazon. It was listed as “temporarily out of stock,” but Amazon dropped the price to 50% of their usual discount and I couldn’t resist. I figured, perhaps with a healthy dose of wishful thinking, that it wouldn’t be more than a week or two before Amazon had copies back in stock.
Now it’s into the fifth week and the ACG is still listed as out of stock. Despite my best efforts with Amazon’s customer support, neither a CSR nor his supervisor could give me any information about when the book would be available.
So, I’m hoping someone here at Paizo can explain the situation from their side. Does Paizo have copies of the ACG which are waiting on shipment to one of Amazon’s distribution centers? Is Paizo holding off on new shipments until another edition of the ACG is printed? Or is there a more complicated situation with multiple intermediaries and layered delays?
I’m not the only person who jumped on Amazon’s markdown for the ACG, and while I knew at the time that it was out of stock, “temporarily” is beginning to look like “months on end.” I’m hoping someone here can give me more information about the cause of the delay, and whether there’s any hope I’ll see my copy anytime soon.
Katina Davis
Customer Service Representative
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From what I can gather after talking to our sales team, it seems like it will be available again in a few weeks, but there is not a more specific timeframe than that. And even that, at this point, is just an estimate. I'm sorry we don't have any more updates at the moment, but we'll be getting it to distributors like Amazon as soon as we are able to do so.
| J. A. |
Okay, thanks. Weeks is better than months.
That said, I just had an email from Amazon requiring me to manually approve the delay in shipping. They're giving a new cutoff date of March 1, so I'm not sure what happens to the order after that.
Can you give me a sense of what's involved in the reprint process? I assume you'll need to send the final galleys to the printer, and then wait for the physical printing and shipping--but does the printer ship the physical copies directly to Amazon, or are there other steps involved?
Cosmo
Sales Associate
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There are other steps involved. We do not deal directly with Amazon, our distributor does. We are currently in the process of getting the books out to our distributor, who will then get them to Amazon, who will then presumably get one to you. None of these steps is really cut-and-dry, and there are many cogs in this machine, so this is why the estimate is "a few weeks" rather than something more concrete. Rest assured, though, we are highly motivated to get the books out as quickly as possible.
| Carter Lockhart |
Not trying to speak in place of Paizo folks, but I don't think you'll be able to get a solid answer in regards to Amazon here.
That being said, if you're not cancelling the order or asking for a refund, I doubt Amazon will drop the order on you when the item is going to 100% be in stock eventually. If you don't want to be patient, ask for a refund and look elsewhere for stock.
Nikosandros
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Amazon won't cancel your order, if you don't want them to. Once I pre-order a military history book at an extremely convenient price, but the book was delayed by the publisher almost a year. I waited patiently and eventually I got my copy.
| Anguish |
Does anyone know if that date reflects the new shipping date for the ACG?
Amazon often fabricates distant ship dates when they simply don't know the correct one.
Given the time involved, I would assume Paizo has long ago shipped off a bunch of books to their distributor, whose process is a black box. We don't know what goes on in it but we can guess. They accept the product into inventory, sort it, potentially repackage it, then re-ship some part of it to their customers, such as Amazon. I would expect that's where this is held up at this point. Amazon doesn't know when the distributor is going to actually send product to them.
Sadly, this uncertainty is the price of ordering from not-Paizo. Yes, I know, sometimes it's worth it monetarily.
| littlediegito |
Hello J.A.,
I can't speak to what Amazon will or won't do (alias because this is not an official Paizo answer). Having ordered tons of stuff from them over the years, the few times I have ordered something that took a really long time to ship out what happened was they eventually sent me an email saying they were still working on getting it. The email had a 'click on this to let us know you still want it' link. Clicking on that took me to an Amazon page letting me know they would leave the order active and continue trying. I had one order that took almost half a year to ship out and I got probably 3 of those emails in that time.
| J. A. |
So, I’ve just received my long-awaited ACG, and thankfully Amazon didn’t mangle it the way they have so many other Pathfinder products.
But I’m confused about which version I’ve received. Earlier in this thread, some helpful CSRs indicated that the delays were due to a reprint and its passage through the great pinball of international distribution. That would suggest this is a new, updated reprint, but the credits page lists it as the second printing, August 2015. I was expecting late 2016 or even earliest 2017.
Just a couple minutes of flipping through reveals at least one discrepancy in item pricing, which looks like an uncorrected editorial error — but some of the more widely-discussed errata (Slashing Grace in particular) seem to have been incorporated.
So, which version is this, and do I need additional errata to use it correctly?
(Also, we still have “Pathfinder Adventure Path” on the cover. Just sayin’.)
TriOmegaZero
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Judging from the product page the most recent printing is the second one, as of 2015. If you have the second printing, you are up to date, barring any errata waiting to be published in the next printing.
| J. A. |
Hm.
My understanding from the top of the thread was that the ACG had been delayed because they were waiting for a reprint, which they were getting to their distributor. Since I've just received the book, I'm assuming this is the latest reprint, which has been going through all the stages of distribution over the past couple of months.
Would be nice if a CSR could clarify this....
TriOmegaZero
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New printings take even longer to move through distribution channels than they do getting to Paizo warehouses. The only way to be assured of receiving the most recent printing is ordering it direct from Paizo once they announce the printing is in stock. Otherwise, you run the hazard of hitting pockets of unsold earlier printings in Amazon and other channels.
Vic Wertz
Chief Technical Officer
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We only increment the printing when we incorporate content changes. For this reprint, the content should not have changed. Unfortunately, one thing did accidentally change—the cover logo was reverted to the incorrect Adventure Path logo found on the first printing. The interior, however, matches the previous second printing.
So if your copy has the AP logo and says "Second Printing" on the bottom of the credits page, you have the current printing, which we started shipping at the end of January.
And to be very clear, we have never compiled errata with the intent to create a third printing. Only time will tell whether we do so or not.
| J. A. |
Okay, I appreciate the clarification and additional information.
I'd be interested to know more about the saga of the Adventure Path logo, since this seems to be a recurring issue. I've dealt with overseas printing and editing companies myself (India in my case) and I can appreciate all the cultural and linguistic issues that come up when people are most of a planet apart.
Thanks again for the information and follow-up. The book is in physically perfect condition, and it's great to have the material in hand, so it's definitely worth the wait.
| Diego Valdez Customer Service Representative |
Hello J.A.,
You can read the entire saga about the logo here.
Vic Wertz
Chief Technical Officer
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You learn something new every day. I didn't realise there were "unlabelled" reprints from time to time. I thought you always* included new errata in a HC reprint.
Incorporating additional errata is a pretty big task. It adds steps (game design, editing, layout, proofing, prepress, approvals), people (designers, editors, layout artists), time (weeks—minimum), and expense (in addition to people costs on our side, the printer has to go though prepress again).
On the other hand, on a straight reprint, we just tell the printer to use the press-ready assets they already have as soon as they can schedule the press time. Fast, easy, minimal cost.
So when we go to reprint something, we have to consider a number of factors: Do we have a number of issues outstanding? (The GM Screen has been in straight reprints for years because we don't have anything to change.) Are the changes significant enough to be worth the effort? (The Beginner Box has a couple of known issues, but they're pretty trivial, so it's been getting straight reprints for a while.) Are the people we need to fix them actually able to spare the time to do so in the near future? (Always a challenging question.) How quickly do we need the product in our warehouse? (Sometimes we get surprisingly large reorders that decimate stocks we expected to last for many months, and in those cases, we don't even consider the other factors—we just order up the straight reprint.)
I've never counted, but it wouldn't surprise me if the Core Rulebook, which is currently in the 6th printing, has probably been on press something like 20 times over the years.
| Steve Geddes |
Thanks very much for spelling all that out, Vic. Really appreciate the behind-the-scenes look. I guess I was expecting that one day the 7th, 8th and 9th printing PDF errata sheets for the Core Rules would just be essentially the same as the 6th. FWIW, I think the errata policy you do have is beyond-the-call-of-duty - my comment was admitting ignorance, not making a criticism. :p
Are you able to share how the Adventure Path Logo made it back onto the cover (of the 2nd printing interior, as I understand it?) I can't visualise the chain of events allowing that to happen unless someone at the printer was trying to be helpful.
Vic Wertz
Chief Technical Officer
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| 1 person marked this as a favorite. |
Are you able to share how the Adventure Path Logo made it back onto the cover (of the 2nd printing interior, as I understand it?) I can't visualise the chain of events allowing that to happen unless someone at the printer was trying to be helpful.
Unfortunately, this one is on us. They were able to reuse the interior from the previous upload, but we needed to give them a new copy of the cover, and somebody pulled the wrong file from the archive. (Curiously, the Paizo logo on the spine is different on all three press runs. The first printing logo has a white background and the word "Paizo" is in black; the other two printings have no background and the word "Paizo" is white... but the logo is slightly bigger on the new second printing.)