Recently, this campaign has not only disappeared from my Campaigns tab, but every character that I was playing in it no longer has it listed as a game they've participated in. It is also not in my Previous Campaigns list.
Is there anyway to figure out how/why this happened, and how it can be fixed?
|Katina Davis Customer Service Representative|
Thanks for letting us know! This is something that is more in the realm of our community team, so I've moved your post from Customer Service to the Website Feedback forum. I'll make sure to notify them, and they'll get back to you as soon as they're able.
Thanks, and have a great weekend!
|Chris Lambertz Community & Digital Content Director|
Heya, it looks the issue is stemming from the fact that one of your aliases in the campaign has the campaign set to "hidden." I've gone ahead and selected to show your hidden campaigns via your profile (you'll see the link for this towards the bottom of your main campaigns tab on your profile), and your aliases and main account should be displaying this properly now.
|Robert Brandenburg Software Developer|
In some cases, a campaign that is "active" for you will be hidden, often because it was previously hidden while inactive and then set to active again. This can lead to a bug where it becomes impossible to unhide an active campaign, because the "show hidden" button only appears if you have both unhidden, inactive campaigns and hidden campaigns. We have a fix for this bug planned in a future release, but in the meantime, one possible workaround is to make sure you have at least one unhidden, inactive campaign (it doesn't matter what it is) to force the "show hidden" button to reappear. Apologies for the inconvenience, and please let us know if you're encountering this bug and the workaround still doesn't fix it.