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Since you mention they are both creative and good role players, well that buys you a ton of slack in my book.
Ditto. I'll take good role players who don't 'get' the mechanics any day.
As a GM I have accepted that there are some players who just don't get the mechanics, for whatever reason. The way that I deal with these players is I just work it into the narrative. I have the player describe what they want to try to do, and then I narrate what happens, dropping out of narrative to ask them to roll a d20 or whatever is needed.
This does mean that I have to learn their character's stats pretty well, but color coded Post-Its makes it easy enough to keep key stats for several characters handy.