Jagen Zeli Vef Ti Zaen's page

Dear Paizo Customer Service,

there is a problem with order 36961624.
I've already sent a mail to customer service more than a week ago - but (and unfortunately I have to add:) as usual, I got no reaction via mail so far, and the order is still pending.

So, I'm trying it this way to get at least some answer ...
Can you please speed this up?

I’ve realized that order 36961624 was not yet shipped, and as far as I can see, this is because the kobold plushy preorder was moved from August 21st to September 21st.

Since this is holding back all other items, including the PDFs of my subscriptions, please move the poor pending plushy back to its safe sidecart, so it doesn’t block the shipment of the other stuff, mainly the subscriptions (and the corresponding PDFs, too), for another month?

Thank you,
Best regards,
Florian

Hello,

it seems I have a similar problem to what several users have already told in Forum Thread "Customer Service [149692]".

First of all, I'd like to make you (more) aware of this issue - I receive order confirmations from customer.service@paizo.com, but when I send mails to customer service, I only receive a confirmation mail "[ID####] Thank you for contacting Paizo!" mails, but I don't seem to receive any other mails. Either there is no work on these tickets, or if there is, it doesn't send out any email updates.

But mainly, I want my problem solved. The current problems(s) have received different ticket IDs so far, the most current ones are [154119],[154826],[158347]
Can you please have a look at them and give me answers, and if emailing doesn't work, feel free to answer my questions here in the forums?

Many thanks,
Best regards,
Florian

Hello,

I checked my recent orders, and I found that two items didn't arrive yet and I also don't have received a shipment mail for them.

It's about order 24933077 and the two items:
Pathfinder Flip-Tiles: Forest Starter Set Paizo Inc.
Pathfinder Flip-Mat: Haunted Dungeons Multi-Pack Paizo Inc.

Both items currently are in stock and seem to have been when I placed the order.
I received several items already that I ordered much later.

Due to this, I also checked my mails, and it seems I never received a shipment mail for these two items.

Can you please check if the items have been shipped already?

Many thanks,
Kind regards,
Florian

Hello Support,

I'd like to cleanup some of my public lists and wishlists. Unfortunately, all the "Edit" button gives me is an error message with the funny golem ... So, I can neither delete items from the lists nor the lists themselves.

Can you please delete the following lists for me:
Wishlists:
Blood War
War Drums
Abberations
D&D Minis Default
Lists:
My List 2

And for the remaining "My list" it would be great if you could fix it so that I can edit the list again.

Many thanks,
Best regards,
Florian

Hi,
I just realised I missed some answers here in the forums, since I somehow expected to be notified by mail if someone answers to a post of mine. But I was not.
I checked both my privacy and message board settings, but I don’t find anything that I could enable there.
Are there no notifications, or am I looking in the wrong places to enable them?
Thanks a lot!

Hello Support,

I have two problems with this order:

1. Gencon discount code
I have a feeling that the gencon2020 code didn't work as expected.
Is there a reason that the 20% discount did not work on the 3 SpellCard Downloads, and on two (of several) FlipMat PDFs?
I know there are some products the discount is not appliying to, but I thought this would be only preorders, backorders and non-Paizo Downloads. The affected products here are all Paizo owned downloads, and the PDFs are no preorders (and I don't think there's something like a backorder PDF?).
Could you please check this and see if you can add the discount retrospectively?

2. and the more grave one - credit card charged a too large amount
As it looks, the part of the order that should have gone on the store credit I used (from organized play vouchers) was ALSO billed to my Credit Card. You should see this in your systems, there are two credit card transactions - one with 65 USD (exactly the amount I had org play vouchers) and a second one with the rest. I can send you my credit card bill via mail, if needed.
Can you please correct that together with the other issue? Please send the money back to my credit card as soon as possible!

Many thanks,
Kind regards,
Florian

Hello,

I have a question I think could be interesting for other customers, too; so posting it here instead of mailing.

I'd like to order some older Map Packs and FlipMats, and use the discount subscribers get until end of September.
But I'd like to have this items not ship now, but with my next subscription shipment, which will be in October.

If I order the old issues now, put them to the sidecart, so that they are shipped in October - will I then receive the discount?

Thank you,
Best regards,
Florian

Hi,

in the news I find only conversion notes and downloadable supplements for Dungeon until approximately February 2007.
Was the publishing of conversion notes for the Savage Tide and of Supplements for Dungeon in general stopped?
Is there any chance to get conversion notes for the rest of the Adventure path and / or the pdf supplements?

Thanks to anybody who knows something about this and lets me know ...

Best regards