Please note:
I sent an email on this issue (dated August 16th), before I knew anything else to do. And a follow up email (on Sept 7th) because I still hadn't heard back and had also discovered a secondary concern with my account. Just after this second email I finally thought to start poking around the wider site for help on what to do via (?)HELP up top, which is when I realized that I could have made a thread here.
By that point when I found where these threads could go, I wasn't going to bother because I'd already reached out (twice), but your latest updates indicate this is the best way to get help. Since I am now, currently, running the adventure for the thing I'm missing the physical book of, here we go-
Issue with Order 27869264
This was a large order with side-carted previously ordered items that were put on hold because I added subscriptions, and subscription items (plus PDF downloads to go with the relevant subscription items). Everything I received was correct except for the Pathfinder 2e AP Subscription item.
I did not receive a physical book of the following: Pathfinder Adventure Path #157: Devil at the Dreaming Palace (Agents of Edgewatch 1 of 6).
I received the right NUMBER of books with this order, but there was no Pathfinder #157.
INSTEAD I received Starfinder Adventure Path #30: Puppets Without Strings (The Threefold Conspiracy 6 of 6).
I don't have a Starfinder AP subscription (sadly) and don't own the rest of that AP. As I said I am currently running Agents of Edgewatch though and would really love the physical book for easy reference at hand. Please help?
And now this is the second thing I was asking about in my follow up email:
I am wondering where I can see on my account that I have an already paid entry toward next year's Paizocon? After all this poking around, I realized there's nowhere I can see that. Carting system seems to have been pretty messed up for a little while in there, too, and so the order when I purchased the pass as well as several other digital orders for scenarios and such do not show the items I paid for when I look at order history, so it makes me nervous about it. Especially since it's a long time away, and I had bought the pass a long time before the cancellation.
I was/am cool with putting my pass forward a year rather than refund, but I want to know that that's been done, and I can't see that anywhere on my account. Am I just not looking in the right place? Thanks!
These sure have been crazy times. Hang in there, but I sure would appreciate some help on these weird things that happened.