Weirdness with my comics subscription.


Customer Service


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

I just checked the My Subscriptions page for the upcoming December 2015 order and I noticed, something is off with my comics subscription. It looks like I will be getting 2 copies of every issue of the Hollow Mountain comic, but that is not what I want and what worked fine with previous orders.

I should be getting the deluxe subscription (i.e. one copy of each normal cover for each issue) and one additional copy of the Paizo-exclusive cover on top of that.

Can you please make sure that this is fixed before my order is spawned? Thank you

Regards
Stefan

Customer Service Representative

Hello Zaister,

Thank you for letting us know. It looks like you had 2 subscriptions. I have reduced it down to 1 so that only 1 copy will ship out to you. You should see that change reflected on your My Subscriptions page.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello Zaister,

Thank you for letting us know. It looks like you had 2 subscriptions. I have reduced it down to 1 so that only 1 copy will ship out to you. You should see that change reflected on your My Subscriptions page.

Thank you. Please remember that I should be getting one extra issue of the Paizo-exclusive cover version.

Customer Service Representative

Hello Zaister,

Your subscription is set to send 2 of the Paizo exclusive cover and one of the others. Your My Subscriptions page may show 2 on the subscription. This is because it is only looking at the primary item on the subscription, and the other covers are secondary items.


Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Ah, thank you for clearing it up!

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