Payment on card [REDACTED] is being declined as I am in the process of cancelling that card.
I am having problems with the web interface in changing payments to card [REDACTED] which has been added as a payment method. I thought I had changed the cards over last week and on trying today I think I changed one of the 2 payments but cannot seem to change the other
Edit
Looking again I may have changed it succesfully for both payments and got one message
Customer Service Representative
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Hi John,
Thank you for letting us know! I have redacted the last 4 digits of the card that you provided below, for extra security.
Taking a look into your order, it seems that you were able to successfully change the card. I see the order has authorized the second card, and the first card has been removed. (It looks like that card was initially declined with an error message from our card processor that said "General decline of the card. No other information provided by the issuing bank.")
You should be all set! I've made sure the new card is also set as your default, so it should be used on orders going forward as well. Don't hesitate to ask if there are any further questions or concerns that I may assist you with.
Thanks!
-Katina
Thanks