Customer Service Representative
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Hi Bagpuss,
Thanks for letting us know! I apologize for the delay in response, but that's something I'll need to talk to our webstore and warehouse folks about. I'll do some checking to see if there was a mixup in the inventory, but I might have to wait for more details when folks start coming back from GenCon. I've flagged your email in the inbox so that I can make sure they are taken care of as quickly as possible.
Thanks for your patience! Just let me know if there's something else I can help out with in the meantime.
Thanks!
-Katina
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Customer Service Representative
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Hi Bagpuss,
Thank you so much for your patience with this. I've done some checking around and it does seem that someone just grabbed the wrong items when they were packing up the box. Please feel free to keep the extra items with our apologies.
I've got a replacement order all set up to be sent out to you as soon as possible. It's going out via USPS Priority, so it should reach you in 2-5 business days.
Please let me know if there's anything else I can help out with in the meantime, and I will be more than happy to assist you as best I can.
Thanks!
-Katina
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Customer Service Representative
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Hi, sent an email last week but maybe you can update me here: the order page for the replacement says "unavailable" and (thus) no expected dispatch day range is given.
Hi Bagpuss,
Thanks for following up! I've checked in with our warehouse and it seems that there was an error in our inventory, and the only Mythos Buddies we have are actually the blank ones. This explains why the wrong ones were sent out in the first place, but unfortunately makes it so that we cannot send you replacements for the correct product. Please feel free to keep the ones you received with our apologies. I'm sorry for any confusion or inconvenience this may have caused.
I have refunded the full price for those products back to your card, and you should see that appear on your account in 1-5 business days. I've also issued $5 of store credit to your account to make up for the estimated shipping cost of those items. Again, I'm sorry for the inconvenience.
Please don't hesitate to ask if there is anything else I can assist you with, and I will be more than happy to do so.
Thank you,
-Katina
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Hi, sent an email last week but maybe you can update me here: the order page for the replacement says "unavailable" and (thus) no expected dispatch day range is given.Hi Bagpuss,
Thanks for following up! I've checked in with our warehouse and it seems that there was an error in our inventory, and the only Mythos Buddies we have are actually the blank ones. This explains why the wrong ones were sent out in the first place, but unfortunately makes it so that we cannot send you replacements for the correct product. Please feel free to keep the ones you received with our apologies. I'm sorry for any confusion or inconvenience this may have caused.
I have refunded the full price for those products back to your card, and you should see that appear on your account in 1-5 business days. I've also issued $5 of store credit to your account to make up for the estimated shipping cost of those items. Again, I'm sorry for the inconvenience.
Please don't hesitate to ask if there is anything else I can assist you with, and I will be more than happy to do so.
Thank you,
-Katina
Ah, I feared this might be the case; anyway, thanks for resolving this (and for the credit and the plan mythos buddies, which I shall have to work out how to paint, but which isn't the worst problem in the world).